Windows 10: Family setup synchronisation with PC is not working

Hi,


My computer got locked due to the family group setup restrictions and can't connect to the internet to update them.


The notifications shows, that computer will be blocked until 00:00 of the next day, and the next day he returns the error, that the computer will be blocked on the next day. So next day every time you try to log in.


I have removed all the restrictions from the account but it doesn't helped as the PC returns an error that he can't connect to the internet.


Could you please advice me what steps should I take to unlock my PC?

:)

 

Windows Family Home Safety Setup

Hello,

Thank you for your response.

I appreciate your time.

I would like you to know that probably this could be due to corrupt child account. I would suggest you to create a new child account and check the issue.

Refer to the steps mentioned below to create a Child Account:

• Sign in to your PC with an administrator account.
• Press Windows key and select Settings, and then and select Accounts.
  
• Select Family and other users
• Tap Add a Family member
• Select Add a child and follow the onscreen instructions

Hope this fixes the issue.

Sincerely,

 

my family setup

Here is the official My Family setup guide. Make sure you follow it step-by-step:

http://www.windowsphone.com/en-US/how-to/wp8/apps/my-family-on-the-windows-phone-website

Hope this helps!

 

Wrong "adult" email address used in family setup

Hi,

Try the steps below.

• Sign into http://familysafety.microsoft.com with that Microsoft account.
  
• Click the Manage my family link at the bottom of the summary page.
• Select the affected user under Family Members and click
  Remove family member at the top left of the screen.
• At this point you should be able to add that family member to the correct (new) family.

If the issue persist, I suggest you to create a new email address for your son and add to the family account and check.

Hope this helps. Keep posting in Microsoft Community for any further queries that you face. We are happy to help!