Windows 10: Fans and keyboard lights stay on when hibernating or sleeping

Hi all,

Installed Windows 10 a while ago, and have just now gotten around posting somewhere about this issue.

Basically, my laptop will not fully enter sleep or hibernate modes, and the fans and keyboard lights will stay on. This seems to only happen when I have my laptop plugged into power, as it hibernates and sleeps normally when not connected to power. I ran powercfg /energy, but I'm not entirely certain how to interpret the results.

Any help would be greatly appreciated! *Smile

Power Efficiency Diagnostics Report

Computer Name MICHAEL Scan Time 2015-12-14T00:29:00Z Scan Duration 60 seconds System Manufacturer Acer System Product Name Aspire V7-582PG BIOS Date 04/16/2014 BIOS Version V2.28 OS Build 10240 Platform Role PlatformRoleMobile Plugged In true Process Count 115 Thread Count 1862 Report GUID {0b8e885c-5ff1-4a61-99d6-dba87ff53610} Analysis Results

Errors

Power Policyower Plan Personality is High Performance (On Battery)
The current power plan personality is High Performance when the system is on battery power.



Power Policy:Sleep timeout is disabled (On Battery)
The computer is not configured to automatically sleep after a period of inactivity.



Power Policy:802.11 Radio Power Policy is Maximum Performance (On Battery)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.



Power PolicyCI Express ASPM is disabled (On Battery)
The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.



Power Policyower Plan Personality is High Performance (Plugged In)
The current power plan personality is High Performance when the system is plugged in.



Power Policy:Sleep timeout is disabled (Plugged In)
The computer is not configured to automatically sleep after a period of inactivity.



Power Policy:Minimum processor performance state is 100% (Plugged In)
The processor is not configured to automatically reduce power consumption based on activity.



Power PolicyCI Express ASPM is disabled (Plugged In)
The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.



USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name USB Composite Device Host Controller ID PCI\VEN_8086&DEV_9C26 Host Controller Location PCI bus 0, device 29, function 0 Device ID USB\VID_046D&PID_C07D Port Path 1,7


USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name USB Root Hub Host Controller ID PCI\VEN_8086&DEV_9C26 Host Controller Location PCI bus 0, device 29, function 0 Device ID USB\VID_8086&PID_9C26 Port Path


USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name Generic USB Hub Host Controller ID PCI\VEN_8086&DEV_9C26 Host Controller Location PCI bus 0, device 29, function 0 Device ID USB\VID_8087&PID_8000 Port Path 1


CPU Utilizationrocessor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%) 7.43


Platform Power Management CapabilitiesCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.



Warnings

Platform Timer Resolutionlatform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units) 10007 Maximum Timer Period (100ns units) 156250


Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000 Requesting Process ID 12684 Requesting Process Path \Device\HarddiskVolume4\Users\Michael\AppData\Roaming\Spotify\Spotify.exe


Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000 Requesting Process ID 4972 Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\chrome.exe


Power Policy*Biggrinisplay timeout is long (On Battery)
The display is configured to turn off after longer than 5 minutes.
Timeout (seconds) 600


Power Policy*Biggrinim timeout is long (On Battery)
The display is configured to automatically dim after longer than 5 minutes.
Timeout (seconds) 585


Power Policy*Biggrinisplay timeout is long (Plugged In)
The display is configured to turn off after longer than 10 minutes.
Timeout (seconds) 900


Power Policy*Biggrinim timeout is long (Plugged In)
The display is configured to automatically dim after longer than 10 minutes.
Timeout (seconds) 885


CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name Skype.exe PID 2560 Average Utilization (%) 3.29 Module Average Module Utilization (%) \Device\HarddiskVolume4\Windows\SysWOW64\mshtml.dll 0.84 \Device\HarddiskVolume4\Windows\SysWOW64\jscript9.dll 0.69 \SystemRoot\system32\ntoskrnl.exe 0.45


CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name System PID 4 Average Utilization (%) 0.38 Module Average Module Utilization (%) \SystemRoot\system32\ntoskrnl.exe 0.34 \SystemRoot\System32\drivers\Netwbw02.sys 0.00 \SystemRoot\system32\DRIVERS\igdkmd64.sys 0.00


CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name winword.exe PID 6876 Average Utilization (%) 0.38 Module Average Module Utilization (%) \Device\HarddiskVolume4\Program Files\Microsoft Office 15\root\office15\wwlib.dll 0.10 \Device\HarddiskVolume4\Program Files\Microsoft Office 15\root\vfs\ProgramFilesCommonX86\Microsoft Shared\OFFICE15\MSO.DLL 0.09 \SystemRoot\system32\ntoskrnl.exe 0.05


CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name Spotify.exe PID 3816 Average Utilization (%) 0.32 Module Average Module Utilization (%) \Device\HarddiskVolume4\Users\Michael\AppData\Roaming\Spotify\libcef.dll 0.24 \SystemRoot\system32\ntoskrnl.exe 0.03 \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll 0.02


CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name csrss.exe PID 628 Average Utilization (%) 0.32 Module Average Module Utilization (%) \SystemRoot\system32\DRIVERS\igdkmd64.sys 0.20 \SystemRoot\system32\ntoskrnl.exe 0.06 \SystemRoot\System32\win32kfull.sys 0.04


Information

Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000 Requesting Process ID 12684 Requesting Process Path \Device\HarddiskVolume4\Users\Michael\AppData\Roaming\Spotify\Spotify.exe Calling Module Stack \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll \Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll \Device\HarddiskVolume4\Windows\SysWOW64\d3d9.dll \Device\HarddiskVolume4\Users\Michael\AppData\Roaming\Spotify\libGLESv2.dll \Device\HarddiskVolume4\Users\Michael\AppData\Roaming\Spotify\libcef.dll


Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000 Requesting Process ID 4972 Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\chrome.exe Calling Module Stack \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll \Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll \Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\47.0.2526.80\chrome.dll \Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\chrome.exe \Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll


Power Policy:Active Power Plan
The current power plan in use
Plan Name OEM High Performance Plan GUID {8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c}


Power Policyower Plan Personality (On Battery)
The personality of the current power plan when the system is on battery power.
Personality High Performance


Power Policy:Video Quality (On Battery)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Optimize for Video Quality


Power Policyower Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality High Performance


Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.



Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Optimize for Video Quality


System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.



Battery:Battery Information

Battery ID 12432LGCAP13B8K Manufacturer LGC Serial Number 12432 Chemistry LION Long Term 1 Sealed 0 Design Capacity 53352 Last Full Charge 45144


Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported false S2 Sleep Supported false S3 Sleep Supported true S4 Sleep Supported true


Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
Connected Standby Supported false


Platform Power Management Capabilities:Adaptive Display Brightness is supported.
This computer enables Windows to automatically control the brightness of the integrated display.



Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0 Index 0 Idle State Count 2 Idle State Type ACPI Idle (C) States Nominal Frequency (MHz) 2301 Maximum Performance Percentage 100 Lowest Performance Percentage 32 Lowest Throttle Percentage 3 Performance Controls Type ACPI Performance (P) / Throttle (T) States


Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0 Index 1 Idle State Count 2 Idle State Type ACPI Idle (C) States Nominal Frequency (MHz) 2301 Maximum Performance Percentage 100 Lowest Performance Percentage 32 Lowest Throttle Percentage 3 Performance Controls Type ACPI Performance (P) / Throttle (T) States


Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0 Index 2 Idle State Count 2 Idle State Type ACPI Idle (C) States Nominal Frequency (MHz) 2301 Maximum Performance Percentage 100 Lowest Performance Percentage 32 Lowest Throttle Percentage 3 Performance Controls Type ACPI Performance (P) / Throttle (T) States


Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0 Index 3 Idle State Count 2 Idle State Type ACPI Idle (C) States Nominal Frequency (MHz) 2301 Maximum Performance Percentage 100 Lowest Performance Percentage 32 Lowest Throttle Percentage 3 Performance Controls Type ACPI Performance (P) / Throttle (T) States


Device Drivers:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.




:)

 

Fans and keyboard lights stay on when hibernating or sleeping

Hi,

Welcome to Microsoft Community and thank you for posting your query.

The issue you are facing seems like the power plan is not set correctly. When you set the power plan in High Performance the system will not go to Hibernate/sleep mode. I suggest you to go to the Plug-in power plan and change the current plan.

• 
  Press Windows key + X and select Control panel.
  
• 
  Click on Power option and select
  Plug-in Power plan (now change the power plan).
  
• 
  Click on Change Plan settings and set the settings when you want to put the computer to sleep.
  
• 
  You can also change the power settings by going to the option
  Changed advanced power settings.
  

Hope this helps. Keep posting us with the status we will be glad to help you.

 

Fans and keyboard lights stay on when hibernating or sleeping

Hi,



Thank you for coming back to us with the current status.



To understand the issue better, I would like to know what is the make and model of the computer?

Let’s try running power troubleshooter and check if it helps.

Method 1.

It will find and fix problems with your computers power settings. Follow the below steps to run Power troubleshooter.

• 
  Press Windows + X keys on the keyboard and select Control Panel
  
• 
  Type Troubleshooting in the search bar on the Control Panel.
  
• 
  Click on View all on the left navigation pane.
  
• 
  Click on Power.
  
• 
  Click on Advanced on the Power dialog box and click on Run as administrator (Enter the credentials if required).
  
• 
  Click on Next and follow onscreen instruction complete the Power troubleshooter.
  

If the issue persist, try the below step.

Method 2.

I recommend you to uninstall/reinstall the display driver and check. Follow the below steps:

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for display adapter and click on it to expand.
  
• 
  Right click on the device and click on
  uninstall.
  
• 
  Once you install the driver restart the computer. It will automatically install the generic network adapter.
  

If this doesn’t help to fix the issue. I suggest you to update the display driver. Skip step3 from the above steps and right click on the
device and click on update.



If the above method did not help to fix the issue, try the below method.

Method 3.

I would recommend you to update the chipset driver manually from device manager.



If the issue still persist, I suggest you to go to the BIOS and check the settings. You can also contact computer manufacture for BIOS setup.



Disclaimer: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting
from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.



Hope this helps. Keep posting us with status we will be glad to help you.