Windows 10: fantom external drive causes window 10 hang up

what causes fantom external drive to hang up bootup of windows 10 ifr power external drive off, then windows 10 boots up with it off ?/


**Moved from: Windows 10 / Desktop, Start, & personalization / General**

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Fantom Green Drive and Windows 10

I have used my Fantom Green drive on the same PC for quite sometime, but since I upgraded to Windows 10 Pro 64 bit, my PC or my laptop no longer recognize this external drive. I get a bing when I attach it to the available USB ports on my laptop, but in
Windows explorer It no longer is giving me a drive letter or the Fantom names as it has in the past.

Has anyone else had this problem?

 

External drive

Hi Richard,

There are several factors that can cause your external drive to not read DVDs even though the system is recognizing the device. This could be caused by a driver that needs to updated or corrupted files. For us to resolve your concern, kindly answer the questions
below:

• Just to confirm, the device that is not working properly is a external DVD optical drive?
• Were there any recent changes or updates installed on your computer?
• Have you tried to plug the external drive to a different port on your computer?

As a initial recommendation, we suggest that your run the built in troubleshooter in Windows 10. Kindly refer to the steps below:

• Type “Troubleshooting” in the Search bar and press Enter.
• Click on “View All” in the top left corner.
• This will display the list of troubleshooters which are built-in in the computer. You can click on
  Hardware and Devices from the list and you can run the troubleshooter.

This will check for common errors that affect hardware on your computer and attempts to correct them.

We look forward to your response after completing the steps.

 

Fantom Green Drive and Windows 10

Hi,

Welcome to Microsoft community and thank you for posting your query.

Sorry for the inconvenience caused to you. Let me help you to fix the issue.

I recommend you to go to the Disk Management and check if the drive are detecting on the system.

Press Windows + R and type diskmgmt.msc on the box and hit
Enter.

Let’s try simple troubleshooting steps and check this helps in resolving the issue. Follow the below methods.

Method 1.

I suggest you to run hardware troubleshooter to diagnose the exact issue. It will automatically detect the problem and fix it.

• 
  Press Windows + X keys on the keyboard and select Control Panel.
  
• 
  Type Troubleshooting in the search bar on the Control Panel.
  
• 
  Click on Small icon on the left navigation pane.
  
• 
  Click on Troubleshooting and click on
  Hardware and Device.
  
• 
  Click on Advanced on the Hardware troubleshooter dialog box and click on Run as administrator (Enter the credentials if required).
  
• 
  Click on Next and follow onscreen instruction complete the Hardware troubleshooter.
  

If the issue still persist, try the below method:

Method 2.

I suggest you to connect the SD card to the system and run check disk on the hard drive to see if there are any corruptions. Follow the below steps:

• 
  Press Windows key + X, click Command Prompt (Admin).
  
• In the Command Prompt, type the following command, and then press ENTER:
  
  chkdsk /f

Disclaimer: While performing check disk on the hard drive, if any bad sectors are found then check disk will try to repair that sector. Any data available on a bad sector might be lost.

Once Check Disk completes, boot the computer and then check.

You can also visit the below link, try downloading the latest updated the driver and install the same.

http://www.fantomdrives.com/

Hope this helps. Keep posting us with the status we will be glad to help you.