Windows 10: Farbar

They are going to ask for the same logs.

No one said he is infected. That tool is for a lot more than malware removal.

 

I've used FARBAR (FRST) several times. It's legit.

 

True, only thing covered so far was about safety of using this tool on a PC.

 

Hello jds63,
I am unaware of anything except that it according to the instructions will create two log files. They want those log files for troubleshooting.

 

Thanks simrick for adding more positive feedback!

 

Quite welcome. And thanks for the rep. *Smile
All the tools used over at Bleeping Computer are quite good, and harmless, as long as they are used with the advice of a professional on their forum. Very reputable forum, very capable people.

EDIT: Additionally, FRST is successfully used by many reputable help forums on the net, and I would not hesitate to run it on my own system, if asked by someone who was helping me to fix my computer problems.

 

Since Malwarebytes is the main issue I would stick with them because the helpers there have direct access to the developers of the program.
Since I read you have opened a ticket on the help desk I would continue to work with them and follow thru with anything they ask. they are not in the business of killing your computer and the assistance is 100% free.

 

*Ditto Agreed 100%

 

Think you are on the right path, stick with MBAM forum since they suggested you to run this program so they can analyze it and you can always try GeekstoGo or BleepingComputer for further help with malware removal to if needed. If you still need further help with it being any other system issues you can leave this thread not solved.

 

Howdy,
Decided to contact Malwarebytes Customer Service directly and opened a Service Ticket. Ran the FRST.exe and provided them with the requested log files. Waiting to hear back from them.
Finger's crossed!

 

*Thumbs Good luck!

 

Still awaiting a reply. Does anyone know about how long it takes?
Thanks

 

Be patient. They can get swamped at times.

 

Thanks simrick!

 

Hi:

You ought to have received an automated email reply nearly instantly.
As @simrick mentioned, a formal reply from a Support team member might take a bit longer, as there may be a backlog of tickets after the long holiday weekend.
Please try to be patient.

>>If you think you completed the web form HERE correctly, and have not yet received any reply, please check your email spam/junk folders to be sure that replies did not land there by mistake.>>Please do NOT open multiple tickets, as doing so will only add to the backlog and could further delay your support.
Thank you,
MM