Windows 10: farmville 2

I recently downloaded Farmville 2 and playing it. Went to play last night will not load. Keeps saying its updating and installing why is this? Will I get my progress back once it is done?

:)

 

Farmville 2 country escape update

Hi Maria,

To better assist you with the FarmVille app issue, please answer the following questions:

• Are you getting any error messages when trying to update the FarmVille app in the app store?
• Which Windows version is currently running on your phone?
• Have you tried uninstalling and reinstalling the FarmVille app?
• What troubleshooting steps have you tried so far?

Regards.

 

Trouble with Farmville Country Escape app

Hello,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I apologize for the inconvenience caused to you with playing the game Farmville 2 Country Escape as it crashes, we will help you with this issue.

This behavior can be caused due to conflict between build-in and purchased app or any other third party software. Hence, I would suggest you to try the methods below and check.

Method 1: As an initial step, I would suggest you to follow the below steps and see if the issue can be resolved.

• • • Type Troubleshooting in the search next to start on the desktop and select
      Troubleshooting.
    • Click on View All on left side and select Windows Store Apps.
    • Click on “Advanced” and then click on “Run as Administrator”
    • Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

Method 2: If the issue still persists, try to uninstall the game and re-install it from the
Windows Store and check.

Uninstall the game:

• Type Programs in the Search box from the desktop and select
  Programs and Features.
• Right click on Farmville 2 Country Escape and click on
  Uninstall.
• Later try to install it from the Windows Store.

Also refer to: For Help with Gaming Issues

Hope it helps. Kindly update the status of this issue, we will be happy to help you.

 

Unable to play farmville game in IE 11

Hi Donna,

Please answer these questions to assist you better.

• Do you face same issue in Microsoft Edge too?
• Is the issue specific to Farmville game?

I suggest you to follow the steps below and check if that helps.

Step 1: Check if the Add-on are causing the issue.

Manage add-ons in Internet Explorer 11

Step 2: Let us check if cookies might be the reason for the issue.

Delete and manage cookies

Step 3: If the above steps didn't help in resolving the issue then I suggest you to reset Internet Explorer.

Change or reset Internet Explorer settings

Disclaimer: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer
Settings feature might also reset parental control settings. We recommend that you note these sites before you use the
Reset Internet Explorer Settings feature.

Note: Also install all pending Windows updates in your PC and check.

Do let us know if you need any further assistance. Thank you.