Windows 10: Fatal error when saving an office document

Discus and support Fatal error when saving an office document in Windows 10 BSOD Crashes and Debugging to solve the problem; In the past two weeks I have received the message that a fatal error has occurred when trying to save a file in word or powerpoint. Any suggestions... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by SylviaHorasek, Oct 6, 2019.

  1. Fatal error when saving an office document


    In the past two weeks I have received the message that a fatal error has occurred when trying to save a file in word or powerpoint. Any suggestions how to fix this?

    :)
     
    SylviaHorasek, Oct 6, 2019
    #1
  2. Flava0ne Win User

    Fatal Error

    I've been trying to format my system but right after it finishes formatting I get a Fatal Error during the Windows installation process. That Fatal Error is a Data Error (cyclic redundancy check). I know that it's because of my hard drives, but how do I fix this issue? I have 2 Seagate Barracuda 7200.10 250GB SATA II Hard Drives in RAID 0. Any help and suggestions would be greatly appreciated. *Smile Fatal error when saving an office document :)
     
    Flava0ne, Oct 6, 2019
    #2
  3. 4dw10 Win User
    Can't save MS Office 2013 documents after Win10 upgrade from Win8.1


    PROBLEM:
    MS Office 2013 can't save files anywhere except in OneDrive (which I don't want to use).

    BACKGROUND:
    • Win10 upgrade on Alienware 17 R2 (2015 model) from 8.1 went well - no errors.
    • After using for a few days (normal shutdown / startups), used MS Word to create a document.

    1. Created my document
    2. Went to file save dialogue, typed in filename e.g. "status update.docx".
    3. Almost immediately, the MS Word file save dialogue popped back up with the same filename, but now appended with a "1" e.g. "statusupdate1.docx" and received an error message (1st clue things aren't right)
    4. Hit 'Save' and everything looks okay except the document name shown at the top of MS Word is "Document1" (2nd clue things aren't right)
    5. Choose 'File, Close' and dialogue "Want to save your changes to Document1?" pops up (3rd clue)
    6. Choose 'Save' and "statusupdate1.docx" appears as the filename -- no matter how many times I hit 'Save' the 'Save as' dialogue keeps coming back with the "statusupdate1.docx" filename
    7. I'm forced to choose 'Don't Save' in the dialogue to exit MS Word
    8. I CAN'T save in docx, docm, or doc in any location EXCEPT OneDrive
    9. I CAN save rtf versions everywhere

    ACTIONS TAKEN:

    1. Checked the web for fixes but didn't find any that worked
    2. Ran sfc /scannow
    3. Ran dism /Online /Cleanup-image /Restorehealth
    4. Chose to completely remove MS Office 2013 and reinstall (used Microsoft's MSO total removal tool which removes all registry entries in addition to removing the files)
    5. After re-installation, experienced the same problem with MS Excel files (new problem after remove/install cycle)
    6. Checked out Microsoft's Known Issues with Office and Windows 10, but no joy - "Known issues with Office and Windows 10
    7. Now every time I use Word, it also tries to save normal.docx which it can't save, and which takes multiple steps to finally abandon saving. Since word is used by Outlook, it also means that I have the normal.docx style sheet issue when composing mail or opening attachments.
    8. UPDATE: Installed Office 2016 in trial mode. No change. Exactly the same problem with Office 2016 as Office 2013.

    Any help appreciated.

    UPDATE: SOLVED

    Trusteer product from IBM was the problem. Once removed, all applications work and save normally.
     
    4dw10, Oct 6, 2019
    #3
  4. Drone Win User

    Fatal error when saving an office document

    Office 2013 error

    Some had the same issue. Try one of those advises:

     
    Drone, Oct 6, 2019
    #4
Thema:

Fatal error when saving an office document

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