Windows 10: Faulting Application name LightingService.exe

Repeatedly I get the following Fault:

:)

 

Event 1000 Application Error Faulting Application Name: attrib.exe

 

Faulting application name: bad_module_info when trying to run exe installer

Hello,

I am using windows 10 with Kaspersky installed on it.

Whenever I am trying to run any installer, the exe doesn't load and I receive the following event in event logger:

Faulting application name: bad_module_info, version: 0.0.0.0, time stamp: 0x00000000

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x25b2dee4

Faulting process id: 0x205c

Faulting application start time: 0x01d516b8eee5eb00

Faulting application path: bad_module_info

Faulting module path: unknown

Report Id: 452b00bf-6e07-45f8-93a9-1df943093b37

Faulting package full name:

Faulting package-relative application ID:

I am reading online about it but it seems either a file corruption or a graphic error.

How can I mitigate this issue?

Thank you

***Modified title from: bad_module_info, Application Error, Event ID: 1000, Task Category 100***

 

Faulting application name: bad_module_info when trying to run exe installer

Hi,



Thank you for writing to Microsoft Community Forums.



In order to help you with the appropriate troubleshooting steps, please reply with the following details:

• Do you receive any error message when you run the .exe installer?
  
• Which version of Windows is installed on the computer currently? To check type:
  winver in the search bar on the Taskbar and hit Enter.
  

As you have mentioned that you have Kaspersky installed on the computer, it could be that Kaspersky is blocking the installers to run. I suggest you to try disabling Kaspersky and see if that helps. Please follow the steps to disable Kaspersky:

1. Type Kaspersky in the search bar on the
   Taskbar and open it from the search results.
   
2. Now, click on Settings.
   
3. Click on Additional and then click on
   Self-Defense.
   
4. Clear the check box for
   Enable Self-Defense to disable Kaspersky.
   
5. If you receive any prompt, click on Continue.
   
   Note: Disabling Antivirus software may open the computer to threats. Make sure to enable it after performing the troubleshooting.
   

You can also check if the application that you are trying to run is Quarantined by Kaspersky. If the application is Quarantined, restore the application and see if that helps. Please follow the steps mentioned below:

1. Type Kaspersky in the search bar on the
   Taskbar and open it from the search results.
   
2. Click on More tools.
   
3. In the Tools window, click on
   Quarantine.
   
4. Look for the .exe installer that you are trying to run. If you find the installer, right click on it and select
   Restore to restore it to its original location.
   

Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator