Windows 10: Faulty/Outdated Graphics Card Drivers... But Stuck In Bootloop.

Around 3 months ago, my Windows 10 computer started experiencing some issues with crashing and visual glitches, I had green and red lines across my monitor. A week or two after that started, I lost the ability to use the HDMI Out port that's attached to the motherboard my CPU has an integrated graphics card, something probably got loose in there, which caused the green and red lines. I didnt use the computer until one week ago when I got a Graphics Card. I know that it's an AMD Radeon, possibly an RX 570. When I installed the physical card and booted up the computer, I plugged in the HDMI to the card and to my monitor and suddenly, I was able to use my PC again! Knowing that real graphics cards need to have updated drivers, I went straight to AMD to look for the most recent driver for the card. I downloaded the driver and started playing games. Everything ran smooth for a few days. But 2 days ago my computer crashed and fell into a bootloop. There hasn't been very much I can do but keep track of all the error messages I receive upon the PC trying to boot. In total I have received:


UNEXPECTED_KERNEL_MODE_TRAP
SYSTEM_SERVICE_EXCEPTION mfencbdc.sys
IRQL_NOT_LESS_OR_EQUAL
INTERRUPT_EXCEPTION_NOT_HANDLED
0xc000021a
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
MEMORY_MANAGEMENT_ERROR
CRITICAL_PROCESS_DIED


The order they're listed in is the order in which they were received. Some were received multiple times, some were received only once.


After doing some of my own research, most of these error cases have to do with faulty/outdated drivers. I believe the driver I downloaded for my GPU is causing the bootloop. I know if I were able to access the Command Prompt I could run the System File Checker and remove whatever drivers/programs that are causing the issue, but the computer won't load far enough for me to access the Command Prompt. I don't own a Windows 10 DVD/USB and cannot acess the Command Prompt through there either.


I'm at a dead end here. I'm not sure what I can do other than go out and buy another copy of Windows 10.

:)

 

windows 10 graphic driver bootloop on start up

Hi,

With regard to your query, we suggest that you uninstall and reinstall the driver from the device manager.

To do this, please follow the steps below:

• Press Windows + X keys.
• Click on Device Manager.
• Expand one of the categories to find the name of your device, then right-click it, and select
  Update Driver Software. For graphics cards, expand the Display adapters category, right click your graphics card and select
  Update Driver Software.
• Select Search automatically for updated driver software.
• If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions.

If these steps don't work, try reinstalling the driver: Open Device Manager, right-click (or tap and hold) the name of the device, and select
Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

Let us know the result.

 

Windows 10 Graphics card error

Hi Standley,

Thank you for your response and sorry for delay in response.

I understand the inconvenience caused to you. We will help you to resolve the issue.

This issue might occur if the graphic card drivers are outdated.

I suggest you to reinstall the graphics card drivers installed on the computer from manufacturer's website and check if that helps fix the issue.

Refer to the following steps to uninstall Display Device from the Device Manager:

• Press Windows and X keys together.
• Click on Device Manager.
• Locate and Expand the Display Adapter.
• Right-click on the Display Device.
• Click on Uninstall.
• Restart the PC and install the graphics card driver.

Hope this information is helpful and do let us know if you need further assistance. We will be glad to assist.

 

Intel HD Graphics Driver

Hi Jim,

Thank you for posting in Microsoft Community.

This issue might have caused due to the outdated drivers of the Graphics display card.

Let's try the below steps and check if it helps to resolve the issue.

I would also suggest you to update graphics drivers.

• 
  Press Windows key + X and select
  Device Manager.
  
  
  
• 
  Search for Display Adapters and expand it.
  
• 
  Right click on the graphics driver
  and select Update driver software.
  

Refer:
How to update the graphics card drivers

If that doesn't help uninstall and reinstall latest graphic driver from manufacturer's website.

Keep us informed if the issue is resolved. We are glad to help you further.