Windows 10: Faulty TV series playback

I get the following error message when I try to play a series I have purchased (either by streaming or downloading) - 0x80004002.


The video then crashes and stops.

:)

 

Device not found under Sound for playback from HDMI via TV...

Hello,

Thank you for posting on Microsoft Community. I will certainly help you with this.

Try the below steps and check if it helps.

• Connect your system to the TV and turn everything on.
• Right click on the speaker icon, on the task bar.
• Choose Playback Devices. (You will need to be connected to your TV first to see it listed here).
• Click the Properties Button with the TV highlighted in the list
• Click the "Advanced" tab
• Here you can set the default format for audio playback.

Also, I suggest you to run the Hardware and Devices
troubleshooter and check if it helps.

• Type troubleshooting in the search bar.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Hardware and Devices.
• Follow the on-screen instructions to run the troubleshooter.
• Check if issue persists.

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

Computer Won't Recognize TV as Playback Device

I've seen this issue posted in a couple of different ways, but none of the solutions seem to work for me. Thanks in advance for any help.

I'm using a Samsung TV as a monitor for my computer, but it won't recognize the tv as a playback device. I'm using a displayport to hdmi cable to connect to the tv. There is no problem with the video, but there is no audio. My computer is an Optiplex 780
running Windows 10. My GPU is an Intel 4 Series Chipset.

I've tried the following so far.

1) Restarting the computer.

2) Unplugging the cable and plugging it back in.

3) Going to the sound control and checking to see if the HDMI is listed as playback device, but hidden or disabled. It is not listed even when I view the disabled and hidden devices.

4) Updating the sound and GPU drivers. They are up to date.

5) Checking the sound controls on the TV. There seems to be no option that would affect this.

Any other ideas?

***Post moved by the moderator to the appropriate forum category.***

 

Sound issues after connecting my TV to my PC using HDMI cable

Hi,

Thank you for contacting Microsoft Community.

I would suggest you to refer to the mentioned steps and se if it works:

• Connect your Laptop to the TV and turn everything on
• Right click on the speaker icon, on the task bar.
• Choose Playback Devices. (You will need to be connected to your TV first to see it listed here).
• Click the Properties Button with the TV highlighted in the list
• Click the "Advanced" tab
• Here you can set the default format for audio playback.
• 
  
  By default this will be set to the highest quality . You can try each level and use the "Test" button to see if it works.
  
  Hope this helps.