Windows 10: fax modem and fax service

Hi there. Got a Conexant USB modem CX93010 ACF. Yesterday, after the upgrade to Win 10, I was able to receive faxes, but there is no log being kept, no faxes saved as it was with Win 8.1. It just prints them out. Today it does no longer receive them. Sending has not been possible. When I go into the configuration for Windows Fax and Scan, Fax settings detects the modem and shows its name. But fax accounts tells me I need to connect to a Fax. That's fine, but it just shows fax modem, and it is grayed out. So I cannot change or edit anything there. So far I have stopped fax service in windows and restarted it; I have uninstalled the modem and reinstalled it in device manager. No changes. What else can I do?

:)

 

Windows 10 new outgoing FAX requests EMAIL ASSOCIATION

Fax requires access to an analogue fax modem. Are you connected to one of these?

If not, you either have to buy one or use a FAX to EMAIL service..

 

Send faxes from my computer and receive them digitally on my computer with Windows 10 Fax and Scan

Why don't you use online fax services? With the default Fax and Scan method, you need to have a landline phone as well as a modem or Fax server. But on online fax services, you just need to choose a provider and have access to all you sent and received faxes
in a cloud storage.

Most of these online fax providers, let you send faxes for free, but you need to get a paid plan (as low as $4.99 monthly) to be able to receive faxes. And I believe it totally is worth it.

If you are not sold yet, here are just a few advantages of online fax services:

• No need to fax modems, fax servers, fax machines
• No maintenance cost
• Cloud storage to easily access all your files from any internet connected devices
• No landline phone number required
• Easily obtain fax numbers from most of the countries and cities around the world
• Super easy to setup

Source: Advantages of online fax services

 

I have the same problem with a US Robotics PCI Fax (internal) modem, where the name of the fax modem shows up, but the option to use it is grayed out and I cannot get WFS to send a fax. The modem works fine for making calls. Did you ever find a solution?

 

Hi ronrosenfeld. Sorry about the delay. For some reason, the way I got it going is to go into 'Tools', there you will see 'Fax Settings' and 'Fax Accounts'. When you select 'Fax Accounts', it will show your Modem. Select it and you should be in business. I don't know why Microsoft makes it so complicated, or why it came up with that extra step of Fax Account. Hope that helps.

 

Thank you for getting back to me.

I had tried that, and it didn't work. When I went through the dialog boxes for setting up the account, it asked me how I wanted to set up the modem. I accepted the default responses, and the program wound up becoming non-responsive, even though I let it alone for 20-30 minutes hoping. Glad you got it working. Right now, I am testing a commercial product called FaxTalk, which recognized my modem and seems to be working flawlessly. Of course, I will have to pay for it :-(

 

Off hand, I don't know what else to say. Also, I don't know if that makes a difference, but my fax is a usb fax, as opposed to what you have.

 

Had same problem
If you have a multi function printer with fax installed you have to remove it totalty then you can add your fax account then reinstall the printer just the printer and scanner option