Windows 10: Fax & Scan - Cannot migrate Sent Items

Discus and support Fax & Scan - Cannot migrate Sent Items in Windows 10 Software and Apps to solve the problem; I had to install build 1709 fresh as my computer would not upgrade to 1709. I made backups first using Acronis, Reflect as well as plain file copy for... Discussion in 'Windows 10 Software and Apps' started by Devon Nullman, Mar 13, 2018.

  1. DEVON NULLMAN
    Devon Nullman Win User

    Fax & Scan - Cannot migrate Sent Items


    I had to install build 1709 fresh as my computer would not upgrade to 1709. I made backups first using Acronis, Reflect as well as plain file copy for Documents, Program Files, Program Data, etc. I did install 1709 64 bit, the 1703 I had was 32 bit. I have reinstalled all programs, Documents are copied back, Office is working perfectly. The only issue I have is Windows Fax & Scan. Copying all the .tif files from my backup to C:\ProgramData\Microsoft\Windows NT\MSFax\SentItems does not make them show up in the Sent Items box. I looked at this thread:

    Windows10 fax and Scan folders Solved - Windows 10 Forums

    One comment states : "The light eventually dawned on me that the file names of the sent faxes differed over several groups of characters to those of the 'new' sent fax." but does not specify exactly what part to rename. Here's what I have, i sent a fax so there would be something to compare to -

    Existing :S-1-5-21-1369729191-4239144290-3141940945-1001$201d3bb297068b5.tifBackups :S-1-5-21-1860128955-2317930214-598928839-1000$201cd1cd4d5bbed.tif
    I tried renaming all the backups to match everything up to the "201"
    S-1-5-21-1860128955-2317930214-598928839-1000$201cd1cd4d5bbed.tif
    became
    S-1-5-21-1369729191-4239144290-3141940945-1001$201cd1cd4d5bbed.tif
    copied a few of the renamed files, they do not show.

    Made a copy of the backup folder and used the advanced menu in Fax & Scan to "Move Folder" to it. It deleted everything in the folder. Microsoft tells me that probably the Fax & Scan app is a new version - changed between 1703 and 1709, I don't think so, or that there is some mapping database somewhere that links the files to the Sent Items box, of course there is nobody that actually knows if that is a fact and if there is, I can't talk to them...

    Any Ideas would be great, I kinda need to have those records of what faxes were sent and the backup folder is not very handy if I need to find faxes sent to a particular telephone # or a specific subject.

    :)
     
    Devon Nullman, Mar 13, 2018
    #1
  2. YVESB
    YvesB Win User

    Windows FAX and SCAN - Fax missing in Sent Items and Inbox folder

    Hi,

    For an unknown reason the SENT ITEMS and INBOX folder are not showing my sent and received faxes.

    I can view them if I navigate to their saved location using file explorer but cannot view them when I click on the SENT ITEMS or INBOX folder. Note my faxes were visible when I was using Win 7.

    Is there a way to view/recover my received and sent faxes in Windows FAX and SCAN?

    Thanks,
     
    YvesB, Mar 13, 2018
    #2
  3. ROBESPINDOLA
    robespindola Win User
    Running Window 10 64bit; Windows Fax & Scan

    Since migrating to Windows 10 Pro 64bit product, the use of Windows Fax & Scan no longer works for me. When working with the Fax & Scan, my computer either immediately locks or after entering information in tools; system halts
    or freezes proceeded by an IPL initiation on its own; no matter what I try to do. Having to restore my system from a previous image is not uncommon. At this point the product; Fax & Scan is useless to me unfortunately. My system otherwise is fine unless
    I try to use this Application; handy one in the past. Unfortunately, all my previous Windows Fax and Scan information is gone as well with the migration. I tried removing the option from Windows and re-initiating it again; that didn’t work either. Any
    other suggestions and am I the only one having this problem?
     
    robespindola, Mar 13, 2018
    #3
  4. DEVON NULLMAN
    Devon Nullman Win User

    Fax & Scan - Cannot migrate Sent Items

    Update : I just downloaded a program called Quick Image Comment and it appears that the same information that Fax & Scan shows in the Sent Items is in the .tif file as Metadata (Exif) - the username on the older files was different so I tried changing one, but it still did not appear.
     
    Devon Nullman, Mar 14, 2018
    #4
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Fax & Scan - Cannot migrate Sent Items

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