Windows 10: File Explorer Broken

Discus and support File Explorer Broken in Windows 10 Support to solve the problem; Company purchased two new Dell machines with windows 10 pro installed. Did the gamut of prepping them with getting them joined to our domain network,... Discussion in 'Windows 10 Support' started by jalbright, Dec 30, 2015.

  1. jalbright Win User

    File Explorer Broken


    Company purchased two new Dell machines with windows 10 pro installed. Did the gamut of prepping them with getting them joined to our domain network, installing office 2013, AV etc. etc. Both machines worked fine. One client machine has SQL Express installed in order to process time clock readings that are uploaded from remote, still after installing that, all was well. I walked away and the client user installed dropbox which toasted explorer.exe. Double clicking an application works but when you double click on a folder, it sends the cursor into the wheel of hell and then the screen flashes black once and re-arranges the desktop icons. Event log (don't remember the error) listed explorer.exe and user32.dll as the faulting application and module. Uninstalled dropbox, disabled the Nuance products that they have to use for PDF documents and still doesn't work. I logged out the user, logged into the user's non-domain account and all is good. The VSS snapshot taken of the machine was before all of the applications had been installed and a new one hadn't been created yet. Just before leaving for the day, I booted the machine into a diagnostic command prompt to run sfc /scannow /offbootdir=c:\ /offwindir=c:\windows to see if there is anything that may be able to be fixed. Could this be a shell process that can be disabled or removed if the culprit can be found? Where is a good place to continue looking?

    :)
     
    jalbright, Dec 30, 2015
    #1

  2. File Explorer has gone crazy after last nights upgrade.

    My only has icons instead of full descriptions. I can not get back to a point where I have tabs that actually say something. Please tell me how to get my view repaired? help... Help.... HELP!!!
     
    File Explorer, Dec 30, 2015
    #2
  3. gkrier Win User
    File Explorer Broken

    Every time i try to either Extract zips, eject usb's, or anything of that sort, My File Explorer Freezes and I am not able to use it unless i restart it. I have tried a lot of different ideas and I know it has something to do with a 3rd party conflict but
    I can't figure it out. I tried Extracting zips in Safe Mode And it worked flawlessly. Here is what I have tried: safe mode, I've done everything on https://support.microsoft.com/en-us...er-tool-to-repair-missing-or-corrupted-system
    , and on Windows 10 freezes randomly [Solved] - Driver Easy but i have no luck. Booting into safe mode temporarily and repairing the system files via Avast worked a little but only temporary. Can someone help me I can
    provide a log if someone tells me how to get to the logs. Thankyou.

    Moved from: Windows / Windows 10 / Files, Folders, & storage
     
    gkrier, Dec 30, 2015
    #3
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File Explorer Broken

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