Windows 10: File explorer crashes when I select 2 or more files and select the show more options button.

I've been trying to install some fonts but I realized that file explorer crashes when I try to select 2 or more files and then select the more options button to install some fonts. I tried with all sorts of files but it always crashes. But when I select 2 or more folders, and select the more options button, it works normally.

:)

 

File Explorer freezes when i select files

Good morning

Thanks for reaching out! I'm Marcelo an Independent Advisor and a Microsoft user like you.

This crash can happen for several reasons, since the file explorer is a microsoft program. You can try some of these steps:

Clear explorer history

1. Click the "Start" button and enter the file explorer.

2. Choose "File Explorer Options" in the result.

3. In the "Privacy" section, click "Clear". The cleaning process will be completed in seconds.

Disable quick access

1. Click the "Start" button and enter the file explorer.

Step 2. Choose "File Explorer Options" in the result.

Step 3. In the box next to "Open Explorer for", select "My Computer".

Step 4. In the "Privacy" section, uncheck "Show recently used files in Quick Access" and "Show most used folders in Quick Access".

Step 5. Click "Apply"> "OK".

I hope the information above helps. Please let me know how it goes.

Have a nice day and stay safe.

Marcelo de C.

 

File Explorer crash when opened from taskbar (never happened before)

Method 1.

You should be able to fix this problem by disabling DEP (Data Execution Prevention)

• Step 1.Log in computer with Administrator account to make sure you have fully administrative rights.
• Step 2. If your computer is running Windows XP, click "Start" button and select "Run". Windows 7 user can press Windows and R keys. Type sysdm.cpl in Run box and click OK.
• Step 3. You can see System Prosperities window from which you need to click Advanced tab and then Settings.
• Step 4. The "Performance Options" window will pop up and please click "Data Execution Protection" tab. Select the option "Turn on DEP for all programs and services except those I select" and click "Add" button.
• Step 5. Browse files from the Open applet and find the exe files of the software which causes the error code. Select it and click "Open" button.
• Step 6. Click "Apply" and "OK" to make changes take effect.

Method 2. Update Internet Explorer

 

File Selection feature keeps crashing

Hi
Vidyashree_C,

Please find my response inline to your questions.

• Does the issue is specific to particular file.

This is not about a specific file. In fact I can't even get to selecting a file. The moment browse button is selected , the local file explorer opens and then it hangs and then I have to kill the process.

2. Are you getting any error message.

No error message
3.

Does the issue occur with a particular attachment. --No the issue is not about the file.
4. What is the file size of the attachments? --- The screen becomes unresponsive the moment the local file system explorer opens up and even before selecting the file.

And I have also tried the options you mentioned and it doesn't work.

Thanks

Ranju