Windows 10: File Explorer Not Responding

Hi,


I am following very clear instructions online in order to fix File Explorer Not Responding on my brand new computer. Instructions I am following are at this link: https://www.****/knowledge/windows-10-file-explorer-wont-open-solved/


I can get as far as Step 4 where I try to right click on Quick Access within the File Explorer but because it is Not Responding this action does not work and I have to close File Explorer.


Does anyone have suggestions for how to get around this when File Explorer is Not Responding?


Alternatively, should I consider storing larger files in a different drive of the computer?


A little background: I have had this computer that came loaded with Windows 10 for about 1 month. The File Explorer would not respond when I first started using it (transferring in new files), and again recently when I have tried saving several (large) design files from Illustrator. This may be the culprit for it's bogging down; either that or perhaps because I just deleted 1000's of emails off of gmail? My text display size is at 100%.


Thank you.


ps I am not very computer savvy so please dumb down your responses!

:)

 

File explorer not responding

Hi Sue,

After an update, your PC can sometimes cause software conflicts. We would like to know more about the File Explorer not responding. Please provide answers to the questions:

• Can you please tell us if this update was a regular security update or the Fall Creators update?
• When you saw a dialog box, did you see a particular error message? If yes please send a screenshot.
  
• Did you perform any troubleshooting steps to resolve the concern?

We'll wait for you response to our queries.

 

File explorer is not responding

Hi Saeef,



Please reply, did you try the steps suggested above?



We are not sure whether or not you have tried the above suggestion. If haven’t tried, follow the methods suggested above and check if the issue is resolved.



If the issue persists, scan the PC for the presence of virus/malware by running the antivirus security software. Run the antivirus security software twice to detect and confirm the presence of malware/virus on your PC. Check for the status of the scan
to view the presence of virus/malware.



Write to us with the status of File explorer not responding on the computer for further assistance. Your reply is most important for us to ensure we assist you accordingly.



Thank you.

 

Windows 10 file explorer not responding

following ALL of the above steps did nothing. explorer.exe still broken.

additional steps taken:

1x system refresh, explorer still dead

1x clean boot, explorer still dead

3x sfc /scannow, rebooted in between, explorer still dead

1x restore point, all programs uninstalled, explorer worked for 4 hours, then died.

1x reset, explorer still never opened

1x reverted back to 8.1, explorer woked, autoupdated to 10, explorer died

1x COMPLETE WIPE, reinstalled 8.1, autoupdated to 10, explorer died.

wiping again. reeinstalling 8.1. turning off updates for good.

amazing this CRITICAL issue exists at all.