Windows 10: File Explorer/Security Issue?

I have been unable to access any windows explorer folders on my desktop since the recent update. It updated when I turned on my PC.When I click on a folder it highlights but will not open. It opens the Home screen if I click on Explorer in the taskbar but I am then unable to select any folders after that. I have full administration rights but they don't seem to be working. I made a second user account and it does not have this issue.It does not effect any browsers/games etc only Windows Explorer folders.PC reboot doesnt workI have tried to restart windows explorer - does not fix the issuesfc

:)

 

File explorer

Hi Mick,

I am sorry to know that the File Explorer is not working on the Taskbar.

I suggest you to right-click on it to unpin it from the task bar.

Then search for File Explorer in Search. Then right-click on it to Pin it to Taskbar.

If the issue persists, try the steps below.

• 
  Type CMD in Search. Right click on it to run as an administrator.
  
• 
  Type the following 4 commands at the Command prompt:
  

dism /online /cleanup-image /restorehealth

sfc /scannow

powershell

Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like "*SystemApps*"} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

• 
  Close the CMD window.
  
• 
  Check to see if the issue is resolved. If not, restart the PC.
  

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.

 

"This file can't be previewed" problem in explorer

Hi Deborah,

For us to provide an accurate resolution, kindly elaborate the issue by answering the questions listed below:

• Since when have you been experiencing this issue?
• Were there any changes on your PC before this happened like software or updates installed?

For initial troubleshooting, we suggest that you follow the steps listed below:

• Open File Explorer.
• Access this link
  
  C:\Users\USERNAME\AppData\Local\Microsoft\Windows\Explorer
• Delete all the files.
• After deleting the files kindly try and see if there's a thumbnail preview of your files.

We're looking forward to your response.

 

internet explorer security

Hi Candy,

Thank you for posting your query in Microsoft Community.

As per the description, I understand that the internet is not working. However, I would appreciate if you could answer a few questions to narrow down the issue in order to provide you with better assistance.

a) Which security software is installed in the system?

b) Do you get any error message when the internet is disconnected?

The issue might arise due to misconfigured settings in Internet Explorer, firewalls from the security software interfering with the connection or a virus infection. In this case, I would suggest you to try the following methods and check if the issue persists.

Method 1:

First, I would suggest you to run the Internet Explorer performance and Internet Explorer security troubleshooters. These can automatically detect and fix any incorrect settings and errors that could cause issues with Internet
Explorer. Refer to these steps:

a) Press Windows key +F to bring up the
search Charms bar.

b) Select settings in the drop down menu below search and type
Troubleshooting.

c) Click on Troubleshooting
and select the view all option on the left pane.

d) Click on Internet Explorer performance troubleshooter and follow the prompts.

e) Follow the same steps to run the Internet Explorer security troubleshooter.

Method 2:

If the issue still persists, I would suggest you to open Internet Explorer in “No-add-ons” mode and check. Refer to these steps:

a) Press Windows key +R

b) Type iexplore.exe –extoff and press enter

c) Now, Internet explorer will be opened without any add on

d) If you don’t face any issue in this mode, then probably an add-on is causing this issue.

Method 3:

I would suggest you to refer to the link and follow steps given in the Microsoft KB article:

What to do when Internet Explorer stops working

Disclaimer: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer
Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature.

Hope this information is helpful. Do let us know if you need any further assistance, we'll be glad to assist you.