Windows 10: File Preview Images for BTW Files Incorrect

The file preview images for BTW files in File Explorer, are not displaying images of the actual file.I have a folder with 100+ btw files label templates and most of the files have an incorrect file preview image. Some are of an older version of that file while others are of a completely different file.How do I get these previews to show the current file details?BTW editing software installed: BarTender Designer 2022 R5

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Delete and Cut Files with Preview Pane Open

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

• Have you tried to delete the pdf file in preview panel?
• What exactly happens when try to delete the pdf file?

I suggest you to follow the steps below and check if it helps.

• 
  Open File Explorer.
  
• 
  Select View and click on preview panel.
  
• 
  Select the pdf file.
  
• 
  At the right corner you will be able to see preview panel.
  
• 
  You can right click on it and delete the files.
  

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Viewing picture files in folders does not display image or preview

Hello Joseph,

To better assist you with your concern, I'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

1. Press Windows key + R, then type in winver.
2. Click OK.

• What is the make and model of your device?
• Please idenfify the troubleshooting steps that you've taken so far.

Meanwhile, I'd recommend performing the steps below to troubleshoot the said issue:

1. Press Windows key + E to open File Explorer, then click on
View tab.

2. Click on Options, then select Change folder and search options.

3. Click on View tab. UnderFiles and Folders, make sure to uncheck the box for
Always show icons, never thumbnails.

If the issue still occurs, try to copy the images without preview/thumbnail and paste them back in the same folder. You should be able to get the preview and just need to delete the original files.

In addition, if you're using OneDrive in your computer, users had suggested that unchecking the "Save space and download files as I need them" resolve the issue for them.

Looking forward to your response.

Regards.

 

"This file can't be previewed" problem in explorer

Hi Deborah,

For us to provide an accurate resolution, kindly elaborate the issue by answering the questions listed below:

• Since when have you been experiencing this issue?
• Were there any changes on your PC before this happened like software or updates installed?

For initial troubleshooting, we suggest that you follow the steps listed below:

• Open File Explorer.
• Access this link
  
  C:\Users\USERNAME\AppData\Local\Microsoft\Windows\Explorer
• Delete all the files.
• After deleting the files kindly try and see if there's a thumbnail preview of your files.

We're looking forward to your response.