Windows 10: files deleted upon restart

Hi, I just got a new pc and it came with windows installed. Now, when I restart my pc, most of my files get deleted. It does not happen if I power it off though. Any idea or solutions? Thanks in advance!

:)

 

windows 10 deleted my desktop files

Step 1 - I upgraded to Win 10 and lost all my files on Desktop.

Step 2 - Found the files in Network - USers- Desktop

copied all files again to desktop.

Step 3- Restarted my machine again and lost desktop files again.

Step 4 - As suggested did the following as listed below but dont find my files.

• Press “Windows + E”, open This PC/Computer
• Open Local Disc C, open Windows.old
• Click on Users, select your User name
• Go to desktop folder

Cant find my files. Why is Win 10 deleted files again and again from Desktop ?.

 

deleting hard drive files

Hi,

May we know what type of file are you trying to delete? Would it be Office documents, media files, or picture files? If you're trying to delete files for free some space on your device. We suggest to perform a Disc Cleanup. Kindly follow the steps below to
perform the task:

• Type in Cortana Disc Cleanup
  
• Choose the files to delete
  
• Click on "Clean up system files"
  
• Click on Ok
  

For any concerns, don't hesitate to get back to us.

Regards.

 

Saving and deleting files

I suspect you have some agent that interferes with the normal operation of Windows. Please try this to find out:

• Press Shift+Restart to start Windows in Safe Mode.
• Modify some file, then save it.
  
  Delete some file.
• Press Shift+Restart to start Windows in Safe Mode.
• Check if the actions from Step 2 persist.