Windows 10: Films & TV app plays purchased films in higher pitch.

I recently purchased my first film on the windows Films & TV app in which a song is played at the beginning. For some reason, the song plays in a higher pitch in comparison to the rest of the film, similar to YouTube videos that try and avoid a copyright strike. I don't understand why this is happening on the Films & TV app though since the film was actually purchased. This happens whether I am streaming the film or downloading it. If there is no way to fix this issue is there a way to get a refund?

:)

 

Film/TV purchases showing in desktop Film/TV app but not mobile

Soft reset done, purchases still not showing in the Film & TV app on my phone I'm afraid.

The unit is a Lumia 640 for reference, and I've tried the Film & TV app through both Wi-Fi and cellular connection.

 

Films & TV App

Hi Justine,

thank you for helping me. I followed the steps that you outlined in your reply, but when I reached step 3 a small frame opened, however, I could not edit to remove the device. This was display only. The document appears to be saying you can only remove a
device by logging in to that device.

For your info I am running Windows 10 Pro in S mode. version 1803 OS build 17134.254.

In the support documents is says:-

How to see your devices

To find out how which and how many devices are currently associated with the Films & TV app:

1. Start the Films & TV app.
2. Go to Settings and tap or click Show my download devices.The pop-up window will display the various devices to which you can download your purchases.

How to remove a device

Note You can only remove one device every 30 days.

To remove a device:

1. Sign in to the device that you want to remove.
2. Start the Films & TV app.
3. Go to Settings and tap or click Download devices.
4. Tap or click Remove this device.

Many thanks

 

Microsoft Films & TV Not Playing Purchased Content

I've started using Microsoft Films & TV, but I'm not having much luck - When I try to play a purchased movie, the player starts up, but just buffers with the title of the movie in the bottom left corner. After a few minutes of loading, the buffer symbol
stops and the app freezes. It worked fine for the first 24 hours or so.

I've tried multiple suggested solutions already:

• Resetting the app in Settings.
• Uninstalling the app using Windows Powershell.
• Restarting the computer.
• Wifi off and on (both PC side and at the router).

Purchases play fine on my Xbox One S, so I can assume the problem is a local one.

Does anyone know what might be wrong? Any help greatly appreciated!