Windows 10: Films & TV "Video file format not supported"

I downloaded a movie in 1080p quality some information about the codecs etc are* WEB-DL* DDP5.1* HEVCI have HEVC codec but unable to play the file. The Films & TV app is showing this type of message.

:)

 

Film and TV app codecs, Windows 10

I have a digital recorder that saves the files in '.ts' format, which by default opens in the Film and TV app in windows 10, but then states that the format is not compatible. The files open fine and play in 'Windows Media Player' however they will not display
as thumbnails in 'File Explorer' which they did in Windows 8.1 before I upgraded. I can convert them to '.mp4' and then see the thumbnails. The files will then play in 'Film and TV' and in 'Media Player'. Is this a codec problem, or would I be better served
just getting rid of the Film and TV app and setting all the defaults to Media Player?

I understand there are a very large number of video formats about, but Media Player clearly has the necessary codec and Film and TV on the same computer does not.

Just to confuse the issue I have other '.ts' files from a different source, which play fine in both apps.

Any suggestions as I would much prefer to have one centre for handling and viewing my videos?

 

video and sutitles of .MKV file are not working in Windows 10 Media Player and in Film & TV app

Hi Saurav,

I'm Stefano an Independent Advisor here to help you.

I'm sorry, but actually .mkv files aren't compatible neither with Film & TV app nor with Windows Media Player.

You can see the list of compatibles formats here:
https://support.microsoft.com/en-us/help/307808...

I can suggest you to use VLC instead of the other player for playing .mkv files. You can get it here:
VLC: Official site - Free multimedia solutions for all OS! - VideoLAN

Please let me know if that solves your doubts.

 

Films & TV App

Hi Justine,

thank you for helping me. I followed the steps that you outlined in your reply, but when I reached step 3 a small frame opened, however, I could not edit to remove the device. This was display only. The document appears to be saying you can only remove a
device by logging in to that device.

For your info I am running Windows 10 Pro in S mode. version 1803 OS build 17134.254.

In the support documents is says:-

How to see your devices

To find out how which and how many devices are currently associated with the Films & TV app:

1. Start the Films & TV app.
2. Go to Settings and tap or click Show my download devices.The pop-up window will display the various devices to which you can download your purchases.

How to remove a device

Note You can only remove one device every 30 days.

To remove a device:

1. Sign in to the device that you want to remove.
2. Start the Films & TV app.
3. Go to Settings and tap or click Download devices.
4. Tap or click Remove this device.

Many thanks