Windows 10: finger point not reconize by windows hello

hi i have laptop dell xps13 9380 with fingerpoint but windos hello says that i dont have

:)

 

Finger print enrollments with Win hello feature in Win 10

Hi ,

I will brief my Issue / Questions here :

While enrolling finger prints to win hello , the maximum number of enrollments will take upto 10 fingers

But the 10 finger prints which we have enrolled doesn't listed like finger print 1,2,3,4,5, etc...

and also while removing the enrollments , all enrollments are removed with one click.

So please suggest me is this expected???

Regards

santhosh

 

Windows Hello - Finger Print scanner

Hi Nalintha,

Thank you for posting in Microsoft Community.

Sorry for the inconvenience caused to you. I understand that finger scanner is not working after upgrading to Windows 10.

This may occur due to outdated or incompatible drivers. Let's try the following methods and check if it helps.

Method 1: Run the hardware device troubleshooter and check if it helps.

Follow the below steps:

• Press Windows key and type troubleshooting in the search bar.
  
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Hardware and Devices.
• Follow the on-screen instructions to run the troubleshooter.

Method 2: Update the finger scanner drivers.

• Press Windows key + X and click on
  Device manager.
• Expand Human Interface Devices.
• Right click on your finger scanner device.
• Click on Update Driver Software
  and follow the onscreen instructions.

Hope this helps you. Keep us posted with the status of the issue to assist you further.

Thank you.

 

Automatically Create System Restore Point at Startup in Windows 10  


Hello ma3ino,

Please double check using the screenshots under step 11 to verify if the restore point is listed there.