Windows 10: finger scanner not working on hp

it says its not compatible. with the windows

:)

 

finger print scanner

finger print scanner on my hp laptop stopped working after 2019-08 update to 1903 KB4512508. suggestions please.

 

Fingerprint Scanner Not Working

Hello Gary,



Thank you for posting on Microsoft Community.

To resolve this issue try the following steps:

• 
  Have you updated the driver for the Finger Print scanner? If not, check on the manufacturer’s website (HP).
  
• 
  Check if installing the latest driver of the fingerprint scanner allows you to login using a Microsoft Account?
  

This issue might occur due to driver incompatibility since upgrading to Windows 10.



If you have the raw executable file of the corresponding driver for the validity sensor, I would suggest you to install the downloaded driver file in compatible mode with Windows 7 or 8. Refer to the following steps to do so.

• 
  Right click on the driver, and click on Properties.
  
• 
  Go to the Compatibility tab.
  
• 
  Check the box for Run this program in compatibility mode for:
  
• 
  Select Windows 7 in the list of Operating systems.
  
• 
  Click OK.
  
• 
  Double-click the driver file to install the driver and follow the onscreen instructions.
  
• 
  Reboot your computer.
  

Hope the above steps help.



Thank you.

 

My Finger Scanner is not working

Hi,

Model: HP Pavilion dv6 6b76sx

Serial 2CE14709RD

The Finger Scanner was working well when I had windows 7 Home.

After the upgrade to Windows 10 Home, Finger Scanner is not working at all.

I tried the drivers from " HP Drivers website" after providing my serial number, but still no luck.

Tried hello, did not work,

tried HP Pass, did not work, but the light near to the scanner was blinking, but system was not able to pick up my biometric. tried for hours.

tried many ways which was available online.

tried installing Microsoft . net framework latest, did not work

tried going to Device Manager, and updating the driver, it showed the driver is up to date

tried uninstalling and re installing from Device Manager still no luck.

the biometric was of great help to me.