Windows 10: finger scanner or finger print on my windows 10 says Windows cannot start this hardware...

finger scanner or fingerprint on my windows 10 says Windows cannot start this hardware device because its configuration information in the registry is incomplete or damaged. Code 19

:)

 

Will finger print scanner work on Windows 10?

Original Title: Windows 10 - Hardware

I have a HP Pavilion dv6 with finger print scanner, primarily used for Windows login, will the finger print scanner still work after upgrading to Windows 10?

Extra Info: Software installed is HP SimplePass, powered by AuthenTec.

 

finger print scanner

finger print scanner on my hp laptop stopped working after 2019-08 update to 1903 KB4512508. suggestions please.

 

Windows Hello - Finger Print scanner

Hi Nalintha,

Thank you for posting in Microsoft Community.

Sorry for the inconvenience caused to you. I understand that finger scanner is not working after upgrading to Windows 10.

This may occur due to outdated or incompatible drivers. Let's try the following methods and check if it helps.

Method 1: Run the hardware device troubleshooter and check if it helps.

Follow the below steps:

• Press Windows key and type troubleshooting in the search bar.
  
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Hardware and Devices.
• Follow the on-screen instructions to run the troubleshooter.

Method 2: Update the finger scanner drivers.

• Press Windows key + X and click on
  Device manager.
• Expand Human Interface Devices.
• Right click on your finger scanner device.
• Click on Update Driver Software
  and follow the onscreen instructions.

Hope this helps you. Keep us posted with the status of the issue to assist you further.

Thank you.