Windows 10: Fingerprint / Biometric not working after upgrade from Win 11 22H2 to 24H2

Device DetailsThinkPad X1 Tablet 3rd Gen Type 20KJ 20KK - Type 20KKOSWindows 11 X64 Ver 24H2Fingerprint Hardware IdsACPI\VEN_SYNA&DEV_8002 ACPI\SYNA8002 *SYNA8002

:)

 

Fingerprint scanner not showing in device manager and biometrics in settings.

Hi user131, my name is John D. an independent advisor happy to help you with this.

Based on the information you provided, it seems that the fingerprint scanner is not showing in the device manager and biometrics in settings. To troubleshoot this issue, I would recommend trying the following steps:

> Restart your computer and log in using the pin.

> Open the biometric section of the device manager and right-click on the scanner. > Select Enable from the context menu.

> View hidden devices in Device Manager by clicking on the View menu and selecting Show hidden devices from the list of options.

If you are able to view the biometric devices after making these changes, it indicates that these are either disconnected, not working, or disabled from the BIOS.

You can also check this: https://silicophilic.com/fingerprint-scanner-no...

Or this: https://windowsreport.com/biometric-devices-not...

I hope this information is helpful to you.

Best regards,

John D.

Independent Advisor

 

Biometric Device not found in device manager Win 11 upgrade

I have a 3-week old ASUS ROG Zephyrus M16 GU603HE

After upgrading to Windows 11 the fingerprint biometric stopped working, even after reinstalling the driver.

 

I have a samsung galaxy book 3 pro 360 After upgrading to Windows 11 the fingerprint biometric stopped working,

I have a samsung galaxy book 3 pro 360 After upgrading to Windows 11 the fingerprint biometric stopped working,