Windows 10: Fingerprint cannot be registered

Hello, since 2 days ago - Me, my father and my friends are complaining that we can't bypass windows 10 login page with fingerprint, like the sensor isn't recognizing our fingerprint anymore.
My father realised that HE CAN bypass by changing login method to PIN and then even when he's on the PIN login screen and then he put his finger on the fingerprint reader - THEN IT WORK which is so so weird.
Why does it happen? Is it the March Windows Update that cause that problem?

Also, my friend thought that removing the fingerprint completely and then register all over again would be a good idea, Unfortunetly Windows Hello DOES NOT recognize the finger no matter how many times, positions and angles he tries, it just doesn't work for him.

I would be glad for some eye opening on the situation, is it possible that the issue occur to only 3 people? I don't think so.
What are the solutions? what can we do?
All of us are running Windows 10 20H2.
Thanks in advance,
Daniel.

:)

 

Cannot Register Fingerprint in Windows hello.

Hi Muhammad,

We'd like to know a couple of things so that we can better address your concern. Kindly answer the following:

• Did you use a Microsoft account to sign in before you registered your fingerprint? If so, are you using the same Microsoft account right now to do the same thing?
• What was the exact error message that you got? It would be great if you can provide us a screenshot.
• Have you tried signing in with the previous fingers you registered?

If you're using the same Microsoft account to register your fingerprints and you were able to sign in with the fingers you previously registered, that means they are already registered in Windows Hello and you don't need to re-register them again (thus,
the possible error you're getting). You have the option to add multiple fingerprints or remove all fingerprints that are currently registered under your account.

If you have other questions or need further assistance, feel free to reach out to us.

 

Windows Hello Fingerprint Setup not working

Hi,

As per the description, I understand that the fingerprint feature does not work on Window10. We will assist you to resolve the issue.

As an initial troubleshooting step, I suggest you to uninstall and reinstall the finger print driver and check if that helps to resolve the issue.

Please follow the below steps.

• 
  Delete the fingerprints you already registered.
  
• 
  Press Windows Key + R Key.
  
• 
  Then type “devmgmt.msc” and press
  Enter.
  
• 
  Uninstall the current driver
  the current diver under "Biometric devices".
  
• 
  You maybe have to click the "discover new hardware" symbol in the device manager.
  

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

fingerprint swipe quit working.

Hi,

Thank you for your interest in Windows 10.

I suggest you to follow the methods below and check if it fixes the issue.

Method 1: Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter:

• Press Windows key + W and type troubleshooting.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click Hardware and Devices.
• Follow the on-screen instruction to run the troubleshooter.

Method 2: Uninstall and reinstall the driver

I suggest you to try uninstall the fingerprint
drivers check if it works for you.

Follow the steps to uninstall the Fingerprint
drivers:

• Press Windows Key + X key and click Device Manager.
• Right-click on the Fingerprint device listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Restart the computer after its uninstalled.

Try to access the device manufacturer's website and download and install the latest chipset and Fingerprint
drivers.

Method 3

If issue still persists, I suggest you to uninstall and reinstall the Fingerprint
drivers in Compatibility mode and check if it works:

Follow the steps to uninstall the Fingerprint
driver:

• Press Windows Key + X key.
• Click on Device Manager.
• Right-click on the Fingerprint device listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Restart the computer after its uninstalled.

Now download the drivers the manufacturer website and install it in Windows 8.1 compatibility mode. Follow the steps provided below to install the drivers in compatibility mode:

• Right-click on the driver setup file and click on ‘properties’.
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select Windows 8.1 operating system from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

Hope this will fix the issue, if not let us know with the updated status and we will be happy to assist you further.