Windows 10: Fingerprint, Facial Recognition and Pin using Window Hello coming up as "This option is...

After checking to see if I could use face recognition on my laptop, for some reason all options using windows hello such as pin, fingerprint and facial become unusable, I still have pin and fingerprint however I am unable to add or change these passwords, is there a method to fix this?

:)

 

Deleting Windows Hello Facial Recognition and Windows Hello Fingerprint

I want to delete both facial recognition and fingerprint in windows hello and just keep pin. How is this done?

 

facial recognition, fingerprint recognition & PIN all unavailable on windows 11, help !

facial recognition, fingerprint recognition & PIN all unavailable on windows 11, help !

what could be the reason for all 3 to be unavailable?

 

I'm unable to activate either Facial Recognition or Fingerprint Recognition.

Hi

Welcome to Microsoft community.

It seems like you're experiencing a complicated issue with Windows Hello on your Dell XPS 13 9370. Here are a few steps you could try:

1. Windows Hello Setup: Try to set up Windows Hello in a freshly rebooted state, without any other applications running.
   
2. Reset your PIN: Go to Settings > Accounts > Sign-in options. Click on Windows Hello PIN and then "I forgot my PIN". Follow the instructions to reset your PIN. After resetting, try setting up Windows Hello again.
   
3. Reset Fingerprint and Facial Recognition: In Sign-in options, remove your existing fingerprint and facial recognition data and try to set them up again.
   
4. Windows Hello Troubleshooter: Run the Windows Hello Troubleshooter. To do this, go to Settings > System > Troubleshoot > Other troubleshooters, then select the "Windows Hello Face / Fingerprint" troubleshooter.
   
5. Group Policy Editor: If you're comfortable with more advanced settings, you could use the Group Policy Editor to enable biometric settings. Press Win + R, type "gpedit.msc" and press Enter. Navigate to Computer Configuration > Administrative Templates > Windows Components > Biometrics, and enable the "Allow the use of biometrics" option.
   
6. Contact Dell Support: If none of these steps work, it might be a hardware issue or a highly specific software issue. Contact Dell support for further assistance.
   

Please feel free to let me know if you have any further updates, thanks.

Best regards

Derrick Qian | Microsoft Community Support Specialist