Windows 10: fingerprint issues...help anyone pls

my laptop fingerprint is not working dont know why

:)

 

pls help with audio and graphics issues - latency issue?


sorry, please also find task manager screenshots. couldnt capture the whole list (there are so many processes running!) so i caught what i could, ordered by cpu and memory usage. thanks!

 

Fingerprint issue/Power Management

already tried the credentials service one, not of any help. I guess the only fix is from the power management tab

1. Press Windows Key + X and choose Device Manager from the list

2. When Device Manager opens, locate your fingerprint reader. It should be located in Biometric Devices section.

3.Right click your fingerprint reader and choose Properties

4. Navigate to Power Management tab and uncheck Allow the computer to turn off this device to save power.

5. Click OK to save changes.


I want to follow this step but I cannot find the power management tab.

 

Windows Hello Fingerprint issue

Hi Rajesh,



Thank you for writing to Microsoft Community Forums.



We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:

• When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
  
• What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
  
• Were you able to use the Windows Hello Fingerprint to login to Windows earlier?
  

Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:

1. On the login screen, click on Sign-in options.
   
2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.
   

Refer the screenshot below:









If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:

1. Press Windows key + I, to open
   Settings.
   
2. Click on Accounts and click on
   Sign-in options on the left pane.
   
3. Now, click on Windows Hello Fingerprint and click on
   Remove.
   
4. Follow the on-screen instructions to remove the Fingerprint.
   
5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator