Windows 10: fingerprint log in option not working: Sorry something went wrong

I have a Lenovo Ideapad flex 15 . The fingerprint login was working well before I got some windows update and manufacture drivers update. after these updates, this option gets "sorry something went wrong" message and won't let me go through to set up fingerprint. I did research online, and tried delete driver and reinstall driver, but all of those are failed. really need help to solve this problem.




:)

 

fingerprint swipe quit working.

Hi,

Thank you for your interest in Windows 10.

I suggest you to follow the methods below and check if it fixes the issue.

Method 1: Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter:

• Press Windows key + W and type troubleshooting.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click Hardware and Devices.
• Follow the on-screen instruction to run the troubleshooter.

Method 2: Uninstall and reinstall the driver

I suggest you to try uninstall the fingerprint
drivers check if it works for you.

Follow the steps to uninstall the Fingerprint
drivers:

• Press Windows Key + X key and click Device Manager.
• Right-click on the Fingerprint device listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Restart the computer after its uninstalled.

Try to access the device manufacturer's website and download and install the latest chipset and Fingerprint
drivers.

Method 3

If issue still persists, I suggest you to uninstall and reinstall the Fingerprint
drivers in Compatibility mode and check if it works:

Follow the steps to uninstall the Fingerprint
driver:

• Press Windows Key + X key.
• Click on Device Manager.
• Right-click on the Fingerprint device listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Restart the computer after its uninstalled.

Now download the drivers the manufacturer website and install it in Windows 8.1 compatibility mode. Follow the steps provided below to install the drivers in compatibility mode:

• Right-click on the driver setup file and click on ‘properties’.
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select Windows 8.1 operating system from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

Hope this will fix the issue, if not let us know with the updated status and we will be happy to assist you further.

 

fingerprint login option gone!!

Hi Jesper,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. We will assist you to resolve this issue.

Before we proceed, we would like to know if you have made any changes to the computer prior to this issue.

I suggest you to enable the biometric sign in option in setting and check.

Method 1: Enable the biometric sign in option

• Press Windows logo key + I key.
• Click on Accounts.
• Go to Sign in options tab.
• The fingerprint option will always be visible if there is a WBF-supported fingerprint reader (and its associated driver) installed on the computer.

If you are unable to find the biometric sign in option, I suggest you to follow the instruction provided in method 2 and then perform method 1 on your computer and check.

Method 2: Biometric option.

I suggest you to enable the Biometrics to pick up the Biometrics setting. This option shall be enable by default.
However, I recommend you to follow the steps provided below and check if it enable or not.

• Press Windows logo key + R key.
• Type gpedit.msc and press
  Enter key.
• Under Computer Configuration, navigate to.

Administrative Templates -->Windows Components-->Biometrics

In the left hand panel of the Windows, double click on the following:

• Allow the use of biometrics
• Allow users to log on using biometrics
  • Select enable option and click on Apply and
    OK button.

Now, restart your computer and follow the instructions provided in method 1.

Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.

 

Fingerprint option not available in log on screen

Thanks for your suggestion but I have already tried that and there is no Fingerprint sign in option in the Sign-in Options below the password box.