Windows 10: Fingerprint not registering my finger when setting it up, what can I do to solve this?

Dear allI just went to Windows 11 but before that my organization account would not allow me to use fingerprint/face scan. I disabled that account to check if I was still able to use the fingerprint function of my PC. However i can go to settings press both options but it's impossible to go past the following stap. I tried to update the driver and biometric sensor but all up to date. I have no idea what else I can do to unlock my PC with my fingerprint . According to my PC itself the sensor works fine. I hope it's a simple fix. Thanks in advance for the person that can help me out!!

:)

 

Fingerprint cannot be registered

I agree but it works also on the regular password screen aswell which means the fingerprint works on all login options EXCEPT the fingerprint login windows(I mean that by going to another login method and then use my fingerprint - it works)...
Why it doesn't recognize my fingerprint when I'm on the fingerprint login screen?
Why it does recognize my finger when I'm on all others..?

What is the solution for this?
I don't want to remove the fingerprint and try to register a new ones because when my friend did it - It just stopped recognizing the finger on the register process..

I know how to setup a new fingerprint XDD I just said that my friend's laptop doesn't even recognize the finger, no matter how many times he puts his finger on the sensor, the sensor doesn't recognize the finger..

So we have 2 problems:
1. Can't access login page directly via Fingerprint option, Only with all other methods and then pressing on the fingerprint sensor will work.
2. Can't register new fingerprint which means there is an issue with the driver itself but that is not making sense since 3 people have hardware/driver corrupt at the same time? it seems like a Windows Update cause this isse.

 

Cannot Register Fingerprint in Windows hello.

Hi Muhammad,

We'd like to know a couple of things so that we can better address your concern. Kindly answer the following:

• Did you use a Microsoft account to sign in before you registered your fingerprint? If so, are you using the same Microsoft account right now to do the same thing?
• What was the exact error message that you got? It would be great if you can provide us a screenshot.
• Have you tried signing in with the previous fingers you registered?

If you're using the same Microsoft account to register your fingerprints and you were able to sign in with the fingers you previously registered, that means they are already registered in Windows Hello and you don't need to re-register them again (thus,
the possible error you're getting). You have the option to add multiple fingerprints or remove all fingerprints that are currently registered under your account.

If you have other questions or need further assistance, feel free to reach out to us.

 

fingerprint from old account are still registered

Fingerprint reader is working excelent

I deleted a user with all its data because it was a mess.

this user had fingerprint security on my own fingers.

I added a new user and tried to register my fingers for this new user.

But the program tells me that these fingers is already registered with another user.

How can I delete all the fingers and start registering my fingers for the new user.