Windows 10: Fingerprint on my Lenovo windows 11 no longer works

Hello, my fingerprint no longer works on my Windows 7, it appears as unavailable. I tried updating the biometric devices as other threads suggested, but even after restarting my computer, it still doesn't work. I have a Lenovo IdeaPad Flex 5 14ALC7 and the current sensor that I see is the "EgisTec Touch Fingerprint Sensor". Not having the fingerprint work is frustrating, please help.

:)

 

Fingerprint scaner does not work as expected in Lenovo laptop

Hi Robert,

What is the model of the Lenovo laptop wherein the fingerprint scanner does not work?

Since the issue involves working of the fingerprint scanner which came inbuilt with the Lenovo laptop, I would request you to contact the laptop manufacturer.

In the meanwhile you can execute the Hardware and devices troubleshooter and then check if it helps.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with the Bluetooth adapter. Refer these steps:

• 
  Press Windows key + X, select
  Control panel.
  
• 
  Change the view by option on the top right to
  Large icons.
  
• 
  Click on troubleshooting and click on the
  view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  
• 
  Restart your computer and check if the issue is resolved.
  

Please revert if you face any issues with the fingerprint scanner.

 

Win 10 , Lenovo E580 ThinkPad, Fingerprint has stopped working, can not set new

Let's try Uninstall the Fingerprint Manager and Re-enroll the Fingerprints.

To uninstall the Lenovo Fingerprint Manager Pro or Lenovo Fingerprint Manager, and then re-enroll your fingerprints. Follow the steps below:

Step 1. Open the Control Panel and find Programs.

Step 2. Click Uninstall a program under the Programs.

Step 3. Find Lenovo Fingerprint Manager Pro or Lenovo Fingerprint Manager in the program list, and then right click it to uninstall it.

Install Synaptics Fingerprint Driver for Windows 10 (64-bit) - ThinkPad E480, E580 from official Lenovo support site:

https://support.lenovo.com/us/en/downloads/DS50...

Restart your device and follow this steps to configure your fingerprint:

Step 1. Click the Start button to open the Settings.

Step 2. Select Accounts in the Settings.

Step 3. Choose "Sign-in options" on the left. Scroll to Windows Hello and click Set Up in the Fingerprint section.

Step 4. Click Get started in the Windows Hello setup.

Step 5. Enter your PIN.

Step 6. Put one of your fingers on the fingerprint reader to scan it.

Step 7. Choose Add Another if you want to repeat the process with another finger, or you can choose to close the program.

Let me know how was.

 

windows 11 / Lenovo Thinkpad Cannot find Fingerprint scanner compatible with Windows Hello

I have a E580 (Type 20KS 20KT) Laptop (ThinkPad) - Type 20KS with Windows 11

- All Windows and Lenovo updates done

- Under Device Manager / Biometrics : only Synaptics WBDI-SGX. Already tried to update driver.

Under properties: This device cannot start

- Tried many suggestions from the web but no success

- Both Face and Fingerprint no longer available

- Worked before update to Windows 10

- Under Properties / Events: Device USB\VID_06CB&PID_00A2\d2bc988697f4 requires further installation.