Windows 10: Fingerprint on Surface laptop not working

Hey guys,I have recently gotten a surface laptop and the fingerprint for windows hello isn't working. It keeps saying it's 'not available'. I haven't tried the device manager but I'm willing to with deep instructions as I'm not so tech savvy. It will work on and off but not here recently. I have the sandstone surface laptop if this helps... I have also updated windows to the latest version not sure if that has anything to do with it. Please help!! I'd love to not have to put in my pin every time I go to use this laptop

:)

 

Fingerprint scaner does not work as expected in Lenovo laptop

Hi Robert,

What is the model of the Lenovo laptop wherein the fingerprint scanner does not work?

Since the issue involves working of the fingerprint scanner which came inbuilt with the Lenovo laptop, I would request you to contact the laptop manufacturer.

In the meanwhile you can execute the Hardware and devices troubleshooter and then check if it helps.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with the Bluetooth adapter. Refer these steps:

• 
  Press Windows key + X, select
  Control panel.
  
• 
  Change the view by option on the top right to
  Large icons.
  
• 
  Click on troubleshooting and click on the
  view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  
• 
  Restart your computer and check if the issue is resolved.
  

Please revert if you face any issues with the fingerprint scanner.

 

fingerprint swipe quit working.

Hi,

Thank you for your interest in Windows 10.

I suggest you to follow the methods below and check if it fixes the issue.

Method 1: Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter:

• Press Windows key + W and type troubleshooting.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click Hardware and Devices.
• Follow the on-screen instruction to run the troubleshooter.

Method 2: Uninstall and reinstall the driver

I suggest you to try uninstall the fingerprint
drivers check if it works for you.

Follow the steps to uninstall the Fingerprint
drivers:

• Press Windows Key + X key and click Device Manager.
• Right-click on the Fingerprint device listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Restart the computer after its uninstalled.

Try to access the device manufacturer's website and download and install the latest chipset and Fingerprint
drivers.

Method 3

If issue still persists, I suggest you to uninstall and reinstall the Fingerprint
drivers in Compatibility mode and check if it works:

Follow the steps to uninstall the Fingerprint
driver:

• Press Windows Key + X key.
• Click on Device Manager.
• Right-click on the Fingerprint device listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Restart the computer after its uninstalled.

Now download the drivers the manufacturer website and install it in Windows 8.1 compatibility mode. Follow the steps provided below to install the drivers in compatibility mode:

• Right-click on the driver setup file and click on ‘properties’.
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select Windows 8.1 operating system from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

Hope this will fix the issue, if not let us know with the updated status and we will be happy to assist you further.

 

No option for fingerprint scan login

Hello,

Thank you for contacting Microsoft Community.

We're sorry to hear the inconvenience you have experienced.

• Download the
  Hardware and devices troubleshooter. In the
  File Download dialog box, select Open and follow the on-screen instructions.
  
• If the fingerprint reader isn’t working, detach and reattach your Surface Pro 4 Type Cover with Fingerprint ID from your Surface Pro 4 and try using the fingerprint reader again.
  
• If reattaching your Surface Pro 4 Type Cover with Fingerprint ID doesn’t solve the problem, try typing or using the touchpad. If neither the keyboard nor the touchpad on your Cover works, see
  
  Troubleshoot your Surface Cover.

If the IR camera or the fingerprint reader still aren’t working:

Step 1:
Sign in to your Surface using a different method (such as a PIN or password).

Step 2:
Remove the scan of your face or fingerprint and set up a new scan, following the steps in

Windows Hello doesn’t recognize your face or fingerprint, and there is an error message.

Step 3:
Sign in using Windows Hello.

If you still can’t sign in using Windows Hello, you may be having a software issue. How to fix software issues

• Make sure you have the latest Surface and Windows updates installed. To learn how, see
  
  Install Surface and Windows updates.
• If the IR camera or fingerprint reader worked previously, run a system restore. To learn how, see
  
  Restore or reset Surface Pro or Surface 3.
  
• After a system restore, if the IR camera or fingerprint reader still isn’t working, reset your Surface. To learn how, see
  
  Restore or reset Surface Pro or Surface 3.
  

If the IR camera on your Surface or the fingerprint reader on your Surface Pro 4 Type Cover with Fingerprint ID still isn’t working,

contact us.

Keep us posted if you require further assistance.