Windows 10: Fingerprint & pin not working - locked out win 10

I rebooted and dell xps no longer takes fingerprint. It says username or password are incorrect. I am locked out. Am on screenpicture, login options show fingerprint, pin, and reset pin option. Trying that but nothing happens. Dell says might be due to win update? I am literally lovked out completely! Help please!!

:)

 

Windows Hello - PIN and Fingerprint not working anymore

First, this is similar with
this question, but that thread is locked with no solution.

After some months of fingerprint login working fine, after some update few months ago fingerprint stopped working, error message like "windows hello encountered a problem and stopped working".

- noticed that PIN is not set up anymore

- tried to set up PIN or fingerprint - not working (fingerprint sensor was not even recognized by Hello, even though Dell tools verification was ok).

- reinstalled fingerprint sensor driver, managed to determine Hello to find sensor and allowed to set up fingerprint until near the end when it requested for a PIN to be setup. asked for my password but the next screen (to enter PIN twice) never appears

- deleted Ngc folder, recreated, managed to set up PIN individually

- when I try to set up fingerprint click on Get Started, asks for PIN, and after I enter the PIN the popup disappear but does't go to the next step with sensor, stays there with only the Cancel button visible.

To answer obvious questions:

- windows updates done. no change

- new account created and tried to set up. same issues with fingerprint setup, at the end not setting up PIN or I set up PIN separately on fingerprint start does not go further than entering PIN after Get Started.

 

PIN and FingerPrint not working

Hi,

We understand that you're having challenges with your finger print login option. You may be facing it due to various reasons. To start troubleshooting, we suggest that you uninstall and reinstall the
finger print driverand check if the issue reoccur. Follow the steps below:

• Delete the fingerprints you've already registered.
• Press Windows Key + R Key.
• Then type “devmgmt.msc” and press Enter.
• Uninstall the current driver the current diver under "Biometric devices".
• You maybe have to click the "discover new hardware" symbol in the device manager.

Let us know how it works.

 

PIN and FingerPrint not working

Hi,

I am having problem while signin-in my pin and my fingerprint is not working in my dell Vostro if I try to setup I cant setup them so please suggest me some measures

thank you