Windows 10: Fingerprint reader stopped working DELL

HI! My fingerprint reader suddenly stopped working today and it displays in the settings suddenly that it isn't an available option for this computer. My laptop's fairly new and the reader was perfectly working yesterday. Please help, thanks!

:)

 

Dell Fingerprint reader

The reader should be at the lower right of the keyboard. Have you configured the reader to recognize your fingerprint? Is the fingerprint reader software installed? Check the Dell Community forums for advice from other XPS 13 users.





It is an option, I believe, and therefore not present on all.

 

Fingerprint Reader not working on Windows 10

Hi Kayleigh,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As you are facing issues with accessing Fingerprint reader on Windows 10, do let us know the following to assist you better:

• What is the make and model of your device?
• What is the device status in Device Manager along with exclamatory mark?

I suggest you to try few of the below troubleshooting steps and check if it helps.

Method 1: Run Hardware troubleshooter as it will help in resolving the issues with hardware and resolve any simple issues found.

• Press Windows key from the keyboard, click on
  Control Panel.
• In the Control Panel window, select Category and then select
  Large icons.
• Click on Troubleshooting, click on
  view all option on the upper left corner.
• Select the Hardware and Device
  options from the list.
• Click Next and follow the on-screen instructions.

Method 2: I suggest you to update the drivers for Fingerprint Reader in Device Manager:

Steps:

• Right click on Windows key from the desktop and click on
  Device Manager.
• Expand Human Interface Devices, right click on the
  Fingerprint driver and select Update Driver Software
• Check if you are able to access the device.

Hope it helps. Reply to the post with the required information and updated status of this issue for further assistance.

 

Fingerprint readers don't work

Hi,

Windows seems to treat the P5100 as a swipe sensor and not a touch one. Let's get your device connected, to do that, try following the steps below and see how it goes:

• Disconnect your fingerprint reader.
• Uninstall both drivers.
• Restart.
• Then connect any of the drivers.

As mentioned above, the drivers are detected by the system and everything should run smoothly. If you still experience the issue after performing the steps, we advise you to contact your device manufacturer for configuration.