Windows 10: Fingerprint Reader unable to start

Discus and support Fingerprint Reader unable to start in Windows 10 Gaming to solve the problem; Hello everyone, I am using Windows 11 Home Single Language Version 22H2 OS build 22621.900 Experience Windows Feature Experience Pack 1000.22638.1000.0... Discussion in 'Windows 10 Gaming' started by bonnokush, Dec 9, 2022.

  1. bonnokush Win User

    Fingerprint Reader unable to start


    Hello everyone, I am using Windows 11 Home Single Language Version 22H2 OS build 22621.900 Experience Windows Feature Experience Pack 1000.22638.1000.0 I recently discovered that my fingerprint reader does not recognize my prints. I removed my sign-in information from Windows Hello and attempted to set up the finger print again. Unfortunately, I continued to receive this error. Further inspection revealed that the device was not turning on. The incident I recorded is shown below. I tried resetting my device, but that did not solve the problem. At this point, I am bound to think that the device

    :)
     
    bonnokush, Dec 9, 2022
    #1
  2. Nikhar_K Win User

    Unable to use Fingerprint Reader

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you are unable to use Windows Hello Fingerprint on your HP ProBook 6470b. I’ll certainly help you with the issue.



    However, please let us know:



    • What happens when you try to setup fingerprint?
    • Do you receive any error message/code? If yes, what is the error message/code?
    • Were you able to use fingerprint on your computer earlier?


    I would suggest you to refer the section Setting up a fingerprint reader from the HP article

    HP PCs - Set Up Sign-in Options for Windows Hello (Windows 10)
    .



    For additional information, see Windows 10 sign-in options and privacy
    and Learn about Windows Hello and set it up.



    Please reply with more information on the issue to help you further with the issue.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Dec 9, 2022
    #2
  3. Fingerprint Reader not working on Windows 10

    Hi Kayleigh,

    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    As you are facing issues with accessing Fingerprint reader on Windows 10, do let us know the following to assist you better:

    • What is the make and model of your device?
    • What is the device status in Device Manager along with exclamatory mark?

    I suggest you to try few of the below troubleshooting steps and check if it helps.

    Method 1: Run Hardware troubleshooter as it will help in resolving the issues with hardware and resolve any simple issues found.

    • Press Windows key from the keyboard, click on
      Control Panel.
    • In the Control Panel window, select Category and then select
      Large icons.
    • Click on Troubleshooting, click on
      view all option on the upper left corner.
    • Select the Hardware and Device
      options from the list.
    • Click Next and follow the on-screen instructions.

    Method 2: I suggest you to update the drivers for Fingerprint Reader in Device Manager:

    Steps:

    • Right click on Windows key from the desktop and click on
      Device Manager.
    • Expand Human Interface Devices, right click on the
      Fingerprint driver and select Update Driver Software
    • Check if you are able to access the device.

    Hope it helps. Reply to the post with the required information and updated status of this issue for further assistance.
     
    Deepika Gowda, Dec 9, 2022
    #3
  4. Fingerprint Reader unable to start

    Unable to use Fingerprint Reader

    Thank you for your concern, i tried the method you gave but it didn't work. The error i get is 'we couldn't find a hardware compatible with windows hello fingerprint.
     
    victormwangi2, Dec 9, 2022
    #4
Thema:

Fingerprint Reader unable to start

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