Windows 10: Fingerprint reader/Windows Hello unavailable

Discus and support Fingerprint reader/Windows Hello unavailable in Windows Hello & Lockscreen to solve the problem; I am using Windows 10 on a Dell laptop. Yesterday, the fingerprint reader on my laptop stopped working, forcing me to sign in with my password. I tried... Discussion in 'Windows Hello & Lockscreen' started by BESpeer, Jul 10, 2020.

  1. BESPEER
    BESpeer Win User

    Fingerprint reader/Windows Hello unavailable


    I am using Windows 10 on a Dell laptop. Yesterday, the fingerprint reader on my laptop stopped working, forcing me to sign in with my password. I tried disabling and re-enabling the fingerprint option, but it didn't help. I went online and found something that said I need to download this "Your Phone Companion" app and restart my laptop--it also said to go to my Registry Editor and add something to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System.


    I did that, but when I put my finger on the scanner now, it says my PIN is required to sign in, so I still have to enter my password. So I went back to my sign-in options and noticed that the Windows Hello Face option was unavailable; it said "We couldn't find a camera compatible with Windows Hello Face."


    A lot of things I've found online tell me to type "gpedit.msc" into my Run window, which doesn't work.


    Can anyone tell me what I should do so I can use my fingerprint scanner again?

    :)
     
    BESpeer, Jul 10, 2020
    #1
  2. SANTANUSARKARBRP
    SantanuSarkarbrp Win User

    No Windows Hello with Digital Persona 4500 fingerprint reader

    Digital Persona uru 4500 fingerprint reader automatically detected by Windows 10. In settings it's showing BIOKEY 200 fingerprint reader. And in device manager it's updated with latest driver 4.0.0.128. Trying to see Windows Hello in sign in option over
    two months with these fingerprint reader. But no solutions still now. Tried all necessary steps but no Windows Hello. The driver I can upgrade only 4.0.0.143. No other driver or software is getting installed under compatibility mode in Windows 10 also I have
    found.

    Pls try to give a solution.
     
    SantanuSarkarbrp, Jul 10, 2020
    #2
  3. CRKMS
    CRKms Win User
    windows hello fingerprint option currently unavailable

    windows hello fingerprint option currently unavailable
     
    CRKms, Jul 10, 2020
    #3
  4. MILDREDMORALES2
    MildredMorales2 Win User

    Fingerprint reader/Windows Hello unavailable

    Windows Hello Fingerprint not working

    This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

    After taking all the steps you suggested on here it says i have the latest update.
     
    MildredMorales2, Jul 10, 2020
    #4
Thema:

Fingerprint reader/Windows Hello unavailable

Loading...

  1. Fingerprint reader/Windows Hello unavailable - Similar Threads - Fingerprint reader Hello

  2. Windows Hello fingerprint recognition unavailable

    in Windows 10 Software and Apps
    Windows Hello fingerprint recognition unavailable: This Option is currently unavailable. I cannot remove this option to set it up again. Face recognition does not work either, tried setting that up as well and says something went wrong. I went through the device manager and not sure why I don't have a driver for fingerprint...

  3. Windows Hello and fingerprint reader - Windows 10 says option unavailable

    in Windows Hello & Lockscreen
    Windows Hello and fingerprint reader - Windows 10 says option unavailable: In W10 Pro when I go to Settings > Accounts > Signin options, none of the Windows Hello features seem to function. They all say "This option is currently unavailable", then there's a link to "Learn more". As near as I can tell, there's nothing at the link to explain why these...

  4. Windows Hello and fingerprint reader - Windows 10 says option unavailable

    in Windows 10 Gaming
    Windows Hello and fingerprint reader - Windows 10 says option unavailable: In W10 Pro when I go to Settings > Accounts > Signin options, none of the Windows Hello features seem to function. They all say "This option is currently unavailable", then there's a link to "Learn more". As near as I can tell, there's nothing at the link to explain why these...

  5. Windows Hello and fingerprint reader - Windows 10 says option unavailable

    in Windows 10 Software and Apps
    Windows Hello and fingerprint reader - Windows 10 says option unavailable: In W10 Pro when I go to Settings > Accounts > Signin options, none of the Windows Hello features seem to function. They all say "This option is currently unavailable", then there's a link to "Learn more". As near as I can tell, there's nothing at the link to explain why these...

  6. Issues with Windows hello fingerprint reader

    in Windows Hello & Lockscreen
    Issues with Windows hello fingerprint reader: I just got this computer and the fingerprint reader is giving me problems. The reader itself is working fine and letting me use it, the issue lies with windows hello. I want to add another fingerprint to the prints that would work, but when I go into the settings to do that...

  7. Windows Hello & fingerprint reader not working

    in Windows Hello & Lockscreen
    Windows Hello & fingerprint reader not working: I have an HP Spectre 360 and have always used Windows Hello or the fingerprint reader to sign in since I got it. But for the last few days it keeps telling me that a compatible webcam and fingerprint reader could not be found and I can only sign in with a pin. Any...

  8. Windows Hello Fingerprint Reader Not Working

    in Windows Hello & Lockscreen
    Windows Hello Fingerprint Reader Not Working: Dell Inspiron 7577 Built-in Goodix Fingerprint scanner Was working fine for 2 years. I removed my fingerprint then tried to re-add it and it is now grayed out. The scanner shows in the device manager. [ATTACH] Tried: Updating driver in device manager....

  9. Windows Hello Face and Fingerprint Unavailable

    in Windows Hello & Lockscreen
    Windows Hello Face and Fingerprint Unavailable: I just bought a Specter x360 today, but when I try to set up Windows Hello Face and Fingerprint, it says "This option is currently unavailable", and "Something went wrong-- try again later" Below, it says "Windows Hello is preventing some options from being shown" I've...

  10. Windows Hello with 2 Fingerprint readers

    in Windows Hello & Lockscreen
    Windows Hello with 2 Fingerprint readers: I want to use Windows 10 Hello with my laptop's FP reader, which works well, but also would like to use an external FP reader when my laptop is docked and the internal FP reader on the laptop's keyboard deck is hidden (lid is closed) Can this be done? or will Windows Hello...