Windows 10: Fingerprint reader works well for Win 11 hello & Chrome, but not edge

I’m using a fingerprint reader to access Windows 11. The reader works in Windows Hello and in Chrome, but it’s not working in Edge. Any idea what I can do to get it working?

:)

 

Fingerprint reader not working on Windows 11 - Acer, Aspire

The fingerprint reader is not working on Windows 11

I recently updated my laptop with Windows 11, but the fingerprint reader was not working and appears not to be working with windows hello. The option to add a finger or remove the fingerprint is there and it gets me to enter my pin but then it disappears immediately. and I tried these steps ( Go to Device Manager-Expand the Biometric driver or Human Interface Device -Look for the Fingerprint driver that was an installed-Right click and Update-Look for "Browse my computer for driver-Let me pick drivers available drivers-Choose an old driver and use it.) But it did not work I tried to uninstall the biometric Finger driver and still did not work.

My laptop is Acer - Aspire5-- A515-54.

 

Fingerprint reader stopped working

Hello,

My Lenovo 13s-IML (product number 20RR0003IX, bios version CQCN41WW) was updated to Windows 11 more than 1 year ago.

Since the update some devices (camera and fingerprint reader) started having some issues from time to time, especially after some windows update: fingerprint reader stopped working but removing the device and reinstalling it made it work again.

Couple of weeks ago there was a new Windows update, now I am here

Edition Windows 11 Pro
Version 22H2
Installed on ‎06/‎10/‎2022
OS build 22621.1778
Serial number R90ZYWB9
Experience Windows Feature Experience Pack 1000.22642.1000.0

and the fingerprint reader stopped working.

I tried

1. updating all drivers, they are the last version listed on Lenovo wwb page about this laptop model
   
2. updating Windows, all done, no optional updates
   
3. removing the device and the driver, and reinstalling the driver (version 3.4.12210.12001 16th march 2020)
   
4. removing any fingerprint from windows hello and tried to record a new one
   
5. updating bios
   
6. resetting bios to defaults
   
7. disabling fingerprint reader in bios, rebooting and then re-enabling it
   
8. enabling Windows Policies to allow biometric access
   
9. stopping and starting Windows Biometrics service
   
10. scanning for corrupted files/drives in Windows
    

Nothing works: when I try to record a new fingerprint, when i put my finger on the sensor the Windows Hello windows tells me "your device is having trouble recognizing you", the fingerprint image flashes partially blu and back to gray many times while I am touching the fingerprint sensor.

The sensor is squicky clean and I have a twin laptop (same model, same windows version etc) with the same issue, so it is not an hardware issue.

Please, help, I log in and out billions of times a day, punching in the password every time is killing me.

 

Windows Hello Fingerprint not working

This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

After taking all the steps you suggested on here it says i have the latest update.