Windows 10: Fingerprint scanner is not detected in Asus ROG Zephyrus g14 after Windows update.

abdasgupta · Sep 2, 2020

I just bought Asus ROG Zephyrus g14. I could use fingerprint scanner when I first setup my laptop. But after some updates, I can't use Windows hello fingerprint sign on. It is not detecting the hardware. Though I installed Goodix driver, it's still showing same error.

Thanks,

Abhishek

:)

Brink · Sep 2, 2020

CES 2020: ASUS unveils Zephyrus G14 and Ryzen TUF Gaming laptop

ASUS is having a busy day at CES 2020. In the afternoon it announced the Zephyrus G14 from its ASUS ROG brand and new Ryzen-powered TUF Gaming laptops, in addition to the company’s morning announcements of new laptop and desktop computers.

Zephyrus G14

The Zephyrus G14 brings premium innovations to a wider audience with an ultra-slim form factor at just 17.9mm thin and 1.6kg, all without compromising performance. The Zephyrus G14 gaming notebook features RTX graphics for high frame rates when playing popular games, and also lets gamers choose between high refresh or high resolution for their display; the choice of 120Hz refresh rate or WQHD resolution panels allows users to optimize for gaming or creating content. And to deliver nonstop speed, this new laptop is equipped with a ROG-exclusive 4th generation AMD Ryzen processor that has eight cores and 16 threads in a more energy-efficient 35W power envelope.

Making the G14 extra portable are up to 10 hours of battery life, thanks to the ability to charge from compatible Type-C power packs. And the G14 is fine to look at, both aesthetically with subtle styling in Moonlight White or Eclipse Gray, and functionally, with the optional AniMe Matrix display that deepens personalization, enabling users to show custom graphics, animations and other effects across more than a thousand mini LEDs embedded in the lid.

The Zephyrus G14 will be available later in 2020.

ASUS TUF Gaming laptops are known for delivering high performance while standing up to the rigors of life on the go. At CES 2020, ASUS is introducing an all-new TUF Gaming family of laptops focused on further gains in performance, ruggedness and versatility.

TUF Gaming A17

The 15-inch TUF Gaming A15 and F15, along with their 17-inch A17 and F17 siblings, deliver an unprecedented experience for the price. Key to the experience is potent processing power, thanks to a choice between 4th Gen AMD Ryzen Mobile CPUs and upcoming 10th Gen Intel Core processors. NVIDIA Turing-based GPUs up to the GeForce RTX 2060 feed frames into fast displays that refresh at up to 144Hz and use AMD FreeSync technology to ensure smoother, tear-free gaming across a wide range of titles.

Gamers who plan to spend long hours away from an electrical outlet can choose from bigger battery options – despite the smaller size of the units – ranging up to 90Whr, while the compact chassis make the new laptops easy to carry, and rugged, too, with updated military-grade durability testing demonstrating their ability to survive in the field.

For more details on the Zephyrus G14 and the new TUF Gaming laptops, including availability, head over to ASUS Edge Up and the ASUS Newsroom.
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Source: CES 2020: ASUS unveils Zephyrus G14 and Ryzen-powered TUF Gaming laptops | Windows Experience Blog

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Brink · Sep 2, 2020

Computex 2017: ASUS unveils new ROG Zephyrus for gaming

Today at Computex, ASUS ROG unveiled its latest line-up of gaming gear, including the ROG Zephyrus powered by Windows 10.

The ROG Zephyrus delivers next-generation gaming experience for the enthusiast gamer. Built with Windows 10, these devices arrive equipped with the Xbox app and Direct X12, can take advantage of Xbox Play Anywhere and have Cortana* – your digital personal assistant who can help you complete tasks, set reminders and more – and comprehensive security with Windows Defender built-in.

Powered by the latest Intel Core i7 processor, the ROG Zephyrus gives you the gaming performance you need while also providing portability. It also has the highest NVIDIA GeForce GTX graphics (GTX 1080) for supreme visuals and is VR Ready.

The ROG Zephyrus has enhanced keyboard features with a new type of trackpad located to the right of the keyboard for ideal gaming usage that doubles as a numeric keypad. The keyboard also has a new feature called ROG Aura that lets you customize dynamic light effects on the WASD and QWER key groups as well as the entire keyboard for customized gaming. It features ultra-slim and portable design at 0.7 inches thick and 4.85 lbs, and has special hinge design that increases air flow to cool and stable gaming marathon sessions.

The ASUS ROG Zephyrus features Sonic Studio II, an audio suite that offers 6 audio controls: Reverb, Bass Boost, Equalizer, Voice Clarity, Smart EQ (Smart Volume) and Surround. Surround is dedicated for 2-channel headset and offers one of the best virtual surround technologies for gaming.

To learn more about everything ASUS ROG announced today, head to asus.com!

*Cortana available in select markets
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Source: Computex 2017: ASUS unveils new ROG Zephyrus for gaming, powered by Windows 10 - Windows Experience Blog

Mohan Suryanarayan · Sep 2, 2020

Fingerprint Scanner Not Working

Hello Gary,

Thank you for posting on Microsoft Community.

To resolve this issue try the following steps:

Have you updated the driver for the Finger Print scanner? If not, check on the manufacturer’s website (HP).

Check if installing the latest driver of the fingerprint scanner allows you to login using a Microsoft Account?

This issue might occur due to driver incompatibility since upgrading to Windows 10.

If you have the raw executable file of the corresponding driver for the validity sensor, I would suggest you to install the downloaded driver file in compatible mode with Windows 7 or 8. Refer to the following steps to do so.

Right click on the driver, and click on Properties.

Go to the Compatibility tab.

Check the box for Run this program in compatibility mode for:

Select Windows 7 in the list of Operating systems.

Click OK.

Double-click the driver file to install the driver and follow the onscreen instructions.

Reboot your computer.

Hope the above steps help.

Thank you.

Windows 10: Fingerprint scanner is not detected in Asus ROG Zephyrus g14 after Windows update.

Fingerprint scanner is not detected in Asus ROG Zephyrus g14 after Windows update.

Fingerprint scanner is not detected in Asus ROG Zephyrus g14 after Windows update.

Fingerprint scanner is not detected in Asus ROG Zephyrus g14 after Windows update.

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