Windows 10: Fingerprint scanner not compatible with devise

How to fix microsoft keyboard with fingerprint saying we couldn't find fingerprint scanner compatible with your devise

:)

 

Fingerprint scanner not compatible with devise

How to fix microsoft keyboard with fingerprint saying we couldn't find fingerprint scanner compatible with your devise.

I do have a microsoft keyboard with fingerprint scanner, when I tried to connect it with my surface laptop 5, I was getting a message that, the system couldn't. find ths fingerprint scanner compatible with window hello fingerprint scanner, please, how can i get this fix?

 

Fingerprint Scanner Not Working

Hello Gary,



Thank you for posting on Microsoft Community.

To resolve this issue try the following steps:

• 
  Have you updated the driver for the Finger Print scanner? If not, check on the manufacturer’s website (HP).
  
• 
  Check if installing the latest driver of the fingerprint scanner allows you to login using a Microsoft Account?
  

This issue might occur due to driver incompatibility since upgrading to Windows 10.



If you have the raw executable file of the corresponding driver for the validity sensor, I would suggest you to install the downloaded driver file in compatible mode with Windows 7 or 8. Refer to the following steps to do so.

• 
  Right click on the driver, and click on Properties.
  
• 
  Go to the Compatibility tab.
  
• 
  Check the box for Run this program in compatibility mode for:
  
• 
  Select Windows 7 in the list of Operating systems.
  
• 
  Click OK.
  
• 
  Double-click the driver file to install the driver and follow the onscreen instructions.
  
• 
  Reboot your computer.
  

Hope the above steps help.



Thank you.

 

Fingerprint scanner

We appreciate the update that you have provided. Since you have tried the suggestions above and the issue is still the same, we have checked the compatibility of your laptop with Windows Hello. Upon checking, your laptop is currently not in the list. We
recommend that you contact your laptop manufacturer directly to check for any compatible driver for the fingerprint scanner to work.

Should there be anything else, do not hesitate to let us know.