Windows 10: Fingerprint Scanner Not Working After Installing New SSD, Biometric Drivers No Longer...

I updated by Evoo 14 inch laptop to a new SSD card. Now the fingerprint scanner does not work and no biometric devices show up under the device manager. What should I do?

:)

 

Fingerprint Scanner Not Working

Hello Gary,



Thank you for posting on Microsoft Community.

To resolve this issue try the following steps:

• 
  Have you updated the driver for the Finger Print scanner? If not, check on the manufacturer’s website (HP).
  
• 
  Check if installing the latest driver of the fingerprint scanner allows you to login using a Microsoft Account?
  

This issue might occur due to driver incompatibility since upgrading to Windows 10.



If you have the raw executable file of the corresponding driver for the validity sensor, I would suggest you to install the downloaded driver file in compatible mode with Windows 7 or 8. Refer to the following steps to do so.

• 
  Right click on the driver, and click on Properties.
  
• 
  Go to the Compatibility tab.
  
• 
  Check the box for Run this program in compatibility mode for:
  
• 
  Select Windows 7 in the list of Operating systems.
  
• 
  Click OK.
  
• 
  Double-click the driver file to install the driver and follow the onscreen instructions.
  
• 
  Reboot your computer.
  

Hope the above steps help.



Thank you.

 

Fingerprint Scanner Lenovo Yoga X1 Yoga (3rd Gen)

Hello all! As the title suggests, I have a Lenovo Yoga X1 Yoga (3rd Gen) and I've been having issues with the fingerprint scanner lately. First, the biometric drivers were hidden in my device manager tab. I activated the reveal hidden view and got error
code 45 on the biometric drivers. I thus uninstalled my biometric drivers and reinstalled the correct drivers from Lenovo. However, the biometric devices tab is not showing them in my Device Manager now and the Synaptics app claims there isn't a scanner connected.
What can I do to get a working fingerprint scanner again?

 

Fingerprint scanner not working

Hi,

My name is Angel. I am an Independent Advisor. Thank you for posting in Microsoft Community.

Try update the driver associated to fingerprint hardware. Follow the steps below:

-Go to Control Panel --> Device Manager.

-In the Device Manager, click Biometric Devices and expand the list. The fingerprint sensor is listed as a Synaptics FP Sensor, depending on the model of your system.

-Right click on the device and choose Properties.

-In the Properties, click “Driver” tab.

-Click “Update Driver” for searching updated driver package even if the driver is up-to-date.

Hope the information provided is useful. If the issue persists, reply here and we will be glad to help you.

Angel.