Windows 10: Fingerprint Scanner requires uninstalling and reinstalling to work for a day max then stops...

Hi there, my laptop is less than 6 months old ACER Aspire A715-51Gand this issue has been there for as long as I had it, I just did everything online there is to try and fix it but to no avail. I have Windows 11 winver 23H2 updated till the most recent available windows update for my location, and I keep uninstalling and reinstalling the fingerprint driver from the device manager in order for it to work with windows hello for a day max and then it stops working again.I already switched off the "Allow computer to turn off this device to save up power".I tried both the Synaptics and the El

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Fingerprint Scanner Not Working

Hello Gary,



Thank you for posting on Microsoft Community.

To resolve this issue try the following steps:

• 
  Have you updated the driver for the Finger Print scanner? If not, check on the manufacturer’s website (HP).
  
• 
  Check if installing the latest driver of the fingerprint scanner allows you to login using a Microsoft Account?
  

This issue might occur due to driver incompatibility since upgrading to Windows 10.



If you have the raw executable file of the corresponding driver for the validity sensor, I would suggest you to install the downloaded driver file in compatible mode with Windows 7 or 8. Refer to the following steps to do so.

• 
  Right click on the driver, and click on Properties.
  
• 
  Go to the Compatibility tab.
  
• 
  Check the box for Run this program in compatibility mode for:
  
• 
  Select Windows 7 in the list of Operating systems.
  
• 
  Click OK.
  
• 
  Double-click the driver file to install the driver and follow the onscreen instructions.
  
• 
  Reboot your computer.
  

Hope the above steps help.



Thank you.

 

Fingerprint scanner not working

Sir I have a Windows 10 HP laptop, on which I had been using the fingerprint scanner as a sign-in option. But since a few days, my device is showing that it cannot find a fingerprint scanner compatible with Windows Hello Fingerprint. Please suggest me
what i should do.

 

Fingerprint scanner not working on my laptop after changing to windows

TexasBandit,
Thank you for this assistance. I followed the steps that you said and uninstalled the Validity sensor, restarted my computer and then reinstalled the Validity. However the scanner did not work. If you have any other suggestions I would greatly appreciate it. I am still getting the blank box after clicking the setup, i never get the input screen. Can anyone give any further assistance it would be greatly appreciated.