Windows 10: Fingerprint scanner

Hi,


Recently I have had an update on my computer and since I can't seem to use the fingerprint to enter my account. I've read in some threads to uninstall the fingerprint reader app and that would solve the issue. I've done so but now I have the message that no fingerprint scanner compatible with Windows Hello has been found on my computer. I've found an article from Jan 2020 linking to an article where apps would be added or mentioned but the page is no longer available. What can I do to use the fingerprint scanner again?


FYI : I'm from Belgium and English isn't my native language so apologies for the possible mistakes.


Regards,

Catherine

:)

 

Fingerprint Scanner Not Working

Hello Gary,



Thank you for posting on Microsoft Community.

To resolve this issue try the following steps:

• 
  Have you updated the driver for the Finger Print scanner? If not, check on the manufacturer’s website (HP).
  
• 
  Check if installing the latest driver of the fingerprint scanner allows you to login using a Microsoft Account?
  

This issue might occur due to driver incompatibility since upgrading to Windows 10.



If you have the raw executable file of the corresponding driver for the validity sensor, I would suggest you to install the downloaded driver file in compatible mode with Windows 7 or 8. Refer to the following steps to do so.

• 
  Right click on the driver, and click on Properties.
  
• 
  Go to the Compatibility tab.
  
• 
  Check the box for Run this program in compatibility mode for:
  
• 
  Select Windows 7 in the list of Operating systems.
  
• 
  Click OK.
  
• 
  Double-click the driver file to install the driver and follow the onscreen instructions.
  
• 
  Reboot your computer.
  

Hope the above steps help.



Thank you.

 

Fingerprint Scanner for x64... Help!!!

I have tried Microsoft's fingerprint scanner and one by APC (had them at work), neither manufacturer openly supports x64.

There are no drivers for those. Looked everywhere.

I was just asking if anyone knew of a model that does dox64, laptop scanners don't count as this is for a desktop.

I'm just product searching.

 

Fingerprint scanner not working

Sir I have a Windows 10 HP laptop, on which I had been using the fingerprint scanner as a sign-in option. But since a few days, my device is showing that it cannot find a fingerprint scanner compatible with Windows Hello Fingerprint. Please suggest me
what i should do.