Windows 10: fingerprint sensor not in device manager

ever since my update to win 11 and cean insta of win 10 i cant find my fingerprint sensor in my device manager on enovo x1 yoga gen 3.

:)

 

Fingerprint sensor stopped working

I recently purchased an Acer Spin 3 SP313-51N, and the fingerprint sensor has stopped working. While I was trying to login using the sensor, there was a message that said "there was a problem on our end," so I tried to troubleshoot the problem by restarting. Only now the fingerprint sensor has entirely disappeared from the operating system and is no longer listed in device manager. I have tried installing the driver from Acer's website but the fingerprint sensor still doesn't appear anywhere, and Windows Hello is disabled, with the message "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint"

 

ELAN WBF Fingerprint Sensor Driver Exit Code 31

Hi @All!

Today, I got a driver update for my BENSS fingerprint sensor (Amazon Link) via Windows updates.

It updated from:

• ELAN WBF Fingerprint Sensor version 3.10.12001.10102 [02/04/2020]
  

to

• ELAN WBF Fingerprint Sensor version 3.10.12001.10501 [07/01/2022].
  

The new driver exits with the code 31.

I "solved" my issue by falling back to the old driver:

 

Fingerprint issue/Power Management

already tried the credentials service one, not of any help. I guess the only fix is from the power management tab

1. Press Windows Key + X and choose Device Manager from the list

2. When Device Manager opens, locate your fingerprint reader. It should be located in Biometric Devices section.

3.Right click your fingerprint reader and choose Properties

4. Navigate to Power Management tab and uncheck Allow the computer to turn off this device to save power.

5. Click OK to save changes.


I want to follow this step but I cannot find the power management tab.