Windows 10: Fingerprint sensor randomly stops working frequently

submitted by /u/lolaBe1
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:)

 

Fingerprint sensor not working

I just updated to the newest version of Windows. This current laptop is only 2 weeks old and when I got it, the fingerprint sensor was working just fine. Now, after the update, the fingerprint sensor doesn't work. When I got to settings, it says we couldn't
find a fingerprint sensor compatible with Windows Hello even though it worked before the update. How would I fix this? I've tried restarting but it doesn't work.

 

Fingerprint sensor disabled by Windows 10 update 1803

I recently installed update 1803 on my HP Windows 10 laptop. The fingerprint sensor stopped working. I don't know if was turned off or disabled or what.

Is there a way I can fix it? I found a thread about it here, but I'm not sure what they they are suggesting.

 

Fingerprint reader not working

Thanks for the response. We need to update the driver associated to fingerprint hardware to help resolve the issue. Follow the steps below:

• Go to Control Panel --> Device Manager.
• In the Device Manager, click Biometric Devices and expand the list. The fingerprint sensor is listed as a
  Synaptics FP Sensor, depending on the model of your system.
• Right click on the device and choose Properties.
• In the Properties, click “Driver” tab.
• Click “Update Driver” for searching updated driver package even if the driver is up-to-date.

Let us know if this works.