Windows 10: Fingerprint sign in doesn't work anymore. Forces me to use PIN code.

Discus and support Fingerprint sign in doesn't work anymore. Forces me to use PIN code. in Windows 10 Gaming to solve the problem; It was working and then it wasn't. I've changed Microsoft password, and deleted and added fingerprint. When I attempt to unlock my computer, it'll... Discussion in 'Windows 10 Gaming' started by Sara2025, May 22, 2025.

  1. Sara2025 Win User

    Fingerprint sign in doesn't work anymore. Forces me to use PIN code.


    It was working and then it wasn't. I've changed Microsoft password, and deleted and added fingerprint. When I attempt to unlock my computer, it'll accept my fingerprint, but it'll ask for my PIN code. Same issue when I want to sign in any account on Chrome and it uses my fingerprint... it asks for my passkey with fingerprint, the Windows Security popup says "Something went wrong - There was a problem signing in with your passkey."So I figured something went wrong with the fingerprint itself, and maybe not just the Windows Hello or Windows Security.OS Build number: 22631.5039

    :)
     
    Sara2025, May 22, 2025
    #1

  2. fingerprint doesn`t work

    My fingerprint doesn`t work for many times, and i read the advices of the site, but nothing works. The fingerprint fix itself, but after many days and the problem repeat and repet. It is anoying. In the settings says "this option is unvailable" for every option! Why??? How to fix it?
     
    Lidia Andrei, May 22, 2025
    #2
  3. dalchina Win User
    dalchina, May 22, 2025
    #3
  4. chris_80 Win User

    Fingerprint sign in doesn't work anymore. Forces me to use PIN code.

    Windows Hello - PIN and Fingerprint not working anymore

    First, this is similar with
    this question
    , but that thread is locked with no solution.

    After some months of fingerprint login working fine, after some update few months ago fingerprint stopped working, error message like "windows hello encountered a problem and stopped working".

    - noticed that PIN is not set up anymore

    - tried to set up PIN or fingerprint - not working (fingerprint sensor was not even recognized by Hello, even though Dell tools verification was ok).

    - reinstalled fingerprint sensor driver, managed to determine Hello to find sensor and allowed to set up fingerprint until near the end when it requested for a PIN to be setup. asked for my password but the next screen (to enter PIN twice) never appears

    - deleted Ngc folder, recreated, managed to set up PIN individually

    - when I try to set up fingerprint click on Get Started, asks for PIN, and after I enter the PIN the popup disappear but does't go to the next step with sensor, stays there with only the Cancel button visible.

    To answer obvious questions:

    - windows updates done. no change

    - new account created and tried to set up. same issues with fingerprint setup, at the end not setting up PIN or I set up PIN separately on fingerprint start does not go further than entering PIN after Get Started.
     
    chris_80, May 22, 2025
    #4
Thema:

Fingerprint sign in doesn't work anymore. Forces me to use PIN code.

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