Windows 10: Fingerprint sign in keeps disabling.

The fingerprint sign in on my laptop dell inspiron 3501 keeps disabling. When I go to the sign in option settings it says 'this option is currently unavailable'. I always have to go to the device manager, uninstall the driver, then restart my computer and it starts working again.Why does this keep happening and how to I stop it from happening?

:)

 

Fingerprint Sign-in Not Working

Thank you for responding!

How do I uninstall the fingerprint sensor? When I walk through the previously mentioned steps,
Windows > Settings > Accounts > Sign In Options, and I click on Windows Hello Fingerprint, the Add Another & Remove buttons are disabled so I cannot click on them?

 

Windows Hello Fingerprint issue

Hi Rajesh,



Thank you for writing to Microsoft Community Forums.



We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:

• When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
  
• What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
  
• Were you able to use the Windows Hello Fingerprint to login to Windows earlier?
  

Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:

1. On the login screen, click on Sign-in options.
   
2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.
   

Refer the screenshot below:









If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:

1. Press Windows key + I, to open
   Settings.
   
2. Click on Accounts and click on
   Sign-in options on the left pane.
   
3. Now, click on Windows Hello Fingerprint and click on
   Remove.
   
4. Follow the on-screen instructions to remove the Fingerprint.
   
5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

fingerprint sign in isnt working or letting me set up

Hello Samantha,

Driver incompatibility is one of the possible reasons why fingerprint sign-in isn't working on your computer. For us to further isolate and assist you better with this, kindly follow the steps below:

Step 1: Roll back drivers / use default drivers

• Open Device Manager by right-clicking the Start button and choosing Device Manager from the list.
• Locate your fingerprint driver and double click it to open its properties.
• Click the Roll Back Driver button.

This will install the previously installed driver instead of the one you’re currently using.

To go back to the default drivers do the following:

• Open Device Manager.
• Find your fingerprint scanner driver.
• Right-click it and choose Uninstall device.
• Check Delete the driver software for this device and click
  Uninstall.

Step 2: Update your drivers

It's often better to use the latest driver optimized for Windows 10, so make sure that you visit your fingerprint scanner manufacturer and check for latest Windows 10 drivers.

We also suggest visiting the article below to know more details about it.

Update drivers in Windows 10

Feel free to update us with the results.