Windows 10: Fingerprint sign-in option is not working.

I'm trying to setup my sign-in by using my Fingerprint. However, it has not accepted any finger I used. I try closing out and starting over with a different finger tapping and lay flat for about 15 minutes each time with no success.I need help, since Microsoft does not provide a phone number where I can talk with a human being.* Moved from Community Center

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Fingerprint Sign-in Not Working

Hello!

Yesterday my HP Envy laptop, which is only 6 months old, all of a sudden froze on a screen that I was working on and after about 5 minutes gave me a blue screen that said something like "windows has encountered a problem and is gathering info and will restart
soon " My laptop restarted but since then my fingerprint sign-in will not work. When I go to Windows > Settings > Accounts > Sign In Options, 2 messages stand out to me:

• One message that says: This options is currently unavailable-click to learn more. We couldn't find a fingerprint scanner compatible with Windows Hello fingerprint
• Windows Hello is preventing some options from being shown

 

Not seeing Fingerprint in Sign-in options


I have a Dell Latitude E5450 running Windows 10 and I'm trying to get its fingerprint scanner to work. At first there were no drivers but after googling for a while I found one and installed it:



Not sure if it is the right one but it's the only one I could find. When I go to sign-in options I see Password, PIN and Picture Password but not Fingerprint, or Windows Hello if that's what it's called.
Any ideas?
Thanks.

 

fingerprint login option gone!!

Hi Jesper,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. We will assist you to resolve this issue.

Before we proceed, we would like to know if you have made any changes to the computer prior to this issue.

I suggest you to enable the biometric sign in option in setting and check.

Method 1: Enable the biometric sign in option

• Press Windows logo key + I key.
• Click on Accounts.
• Go to Sign in options tab.
• The fingerprint option will always be visible if there is a WBF-supported fingerprint reader (and its associated driver) installed on the computer.

If you are unable to find the biometric sign in option, I suggest you to follow the instruction provided in method 2 and then perform method 1 on your computer and check.

Method 2: Biometric option.

I suggest you to enable the Biometrics to pick up the Biometrics setting. This option shall be enable by default.
However, I recommend you to follow the steps provided below and check if it enable or not.

• Press Windows logo key + R key.
• Type gpedit.msc and press
  Enter key.
• Under Computer Configuration, navigate to.

Administrative Templates -->Windows Components-->Biometrics

In the left hand panel of the Windows, double click on the following:

• Allow the use of biometrics
• Allow users to log on using biometrics
  • Select enable option and click on Apply and
    OK button.

Now, restart your computer and follow the instructions provided in method 1.

Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.