Windows 10: Fingerprint sign in stopped working

The fingerprint sign in stopped working this week. Shows "we couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint.

:)

 

Windows Hello Fingerprint not working

This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

After taking all the steps you suggested on here it says i have the latest update.

 

fingerprint sign in isnt working or letting me set up

Hello Samantha,

Driver incompatibility is one of the possible reasons why fingerprint sign-in isn't working on your computer. For us to further isolate and assist you better with this, kindly follow the steps below:

Step 1: Roll back drivers / use default drivers

• Open Device Manager by right-clicking the Start button and choosing Device Manager from the list.
• Locate your fingerprint driver and double click it to open its properties.
• Click the Roll Back Driver button.

This will install the previously installed driver instead of the one you’re currently using.

To go back to the default drivers do the following:

• Open Device Manager.
• Find your fingerprint scanner driver.
• Right-click it and choose Uninstall device.
• Check Delete the driver software for this device and click
  Uninstall.

Step 2: Update your drivers

It's often better to use the latest driver optimized for Windows 10, so make sure that you visit your fingerprint scanner manufacturer and check for latest Windows 10 drivers.

We also suggest visiting the article below to know more details about it.

Update drivers in Windows 10

Feel free to update us with the results.

 

Fingerprint Sign-in Not Working

Hello!

Yesterday my HP Envy laptop, which is only 6 months old, all of a sudden froze on a screen that I was working on and after about 5 minutes gave me a blue screen that said something like "windows has encountered a problem and is gathering info and will restart
soon " My laptop restarted but since then my fingerprint sign-in will not work. When I go to Windows > Settings > Accounts > Sign In Options, 2 messages stand out to me:

• One message that says: This options is currently unavailable-click to learn more. We couldn't find a fingerprint scanner compatible with Windows Hello fingerprint
• Windows Hello is preventing some options from being shown