Windows 10: Firefox Freezing

Does anyone else have a problem with Firefox 65.01 64 bit freezing up?

I have Windows 10 Version 1903 Build 18346.1

Everything was fine until windows updated yesterday (Feb. 27th)


OS Name Microsoft Windows 10 Home
Version 10.0.18346 Build 18346
System Manufacturer ASUSTeK COMPUTER INC.
System Model K30BF_M32BF_A_F_K31BF_6
System Type x64-based PC
Processor AMD A10-7800 Radeon R7, 12 Compute Cores 4C+8G, 3500 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 0601, 10/21/2015
Installed Physical Memory (RAM) 12.0 GB

:)

 

Video Issues in Windows 10 With Firefox

Hi,

Thank you for posting your query on Microsoft Community.

Please provide the following information with us to understand the issue better.

• 
  Is the issue occurs in Microsoft Edge?
  

• 
  Let us know whether the issue is specific to online videos or it is happening with other videos present in your system too?
  
  As the initial troubleshooting steps, I would suggest you to check all the available Windows Updates. Installation of recent Windows Updates should fix the issue.
  
  If the issue still persists, then try updating the Display driver and check. Here is the steps:
  

• Press Windows Key + R on your desktop screen to go to run command box.
• Type devmgmt.msc and hit Enter.
• In Display Adapter, expand Display Adapter, right-click , and then click
  Update.

If the issues persists ,only with firefox then i suggest you to contact firefox support.

Please do let us know the status of the issue to assist you further.

Thank you.

 

Firefox does not work on start up

Hi,

Thank you for your interest in Windows 10.

I suggest you to uninstall and reinstall Firefox
and check if it fixes the issue. Follow the steps below to uninstall
Firefox:

• Press Windows key + X.
• Click on Programs and Features.
• Look for Firefox and right click on it and click on
  uninstall.
• Reboot the computer after uninstall is complete and try to reinstall them.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

New FF - passwords


Hi:

If that setting is already enabled, then I suggest as the next troubleshooting step might be Mozilla Safe Mode (not to be confused with Windows Safe Mode)):

Troubleshoot Firefox issues using Safe Mode | Firefox Help

• Please report back and let us know the outcome, as it will dictate the next steps.
• Also: please tell us what AV/AM/firewall programs are you running on this system?

Thanks,
MM