Windows 10: Firefox will not connect to internet

I am finding It impossible to get Mozilla Firefox to connect to the internet on my daughter's Laptop which has a Windows 10. Pro. O/S. Other browsers work fine. Firefox was also worked ok until somehow I managed to unhinge it. There are no error messages, just a blank screen with the usual search bars. I have tried removing and reinstalling Firefox. I have also followed Mozillas advice regarding checks on Windows Firewall to make sure that this was not causing the problem.. I am at my wits end.. I really do want to restore a working version of Firefox and won't of appreciate suggestions as t what I need to do.

:)

 

Firefox will not connect to google .com but will connect to google .ca . How do I fix this? thx

I am blocked from Google .com but not Google .ca

Other search engines all work.

***Post moved by the moderator to the appropriate forum category.***

 

Firefox will not connect to google .com but will connect to google .ca . How do I fix this? thx

I ran Malwarebytes, and had 57 PUPS that deleted. That may have done the fix. All good now. Thx.

 

check its network setting is it set to use a proxy?

 

Is the Homepage/Startpage legit, or the same across all browsers?

 

This thread belongs in the Browsers and Email section.

Possibly a corrupt Firefox profile.

Standard Testing Methods: Standard diagnostic - Firefox - MozillaZine Knowledge Base

 

Sorry for placing my question in the wrong section. Regarding the proxy setting, I tried them all with no success. Concerning the Start Page, it is more or less plain though it does carry search bars and the top right hand symbols including the one which gives access to options etc. However, it does not show the large centre page Mozilla Globe logo.
I have trawled the Mozilla diagnostics pages and tried the suggested solutions but will try again. I have removed and re-loaded Firefox with no change in the outcome.
Thanks all for your interest.

 

Try a free refresh a reinstall keeps the profile a refresh re does it what firewall are you using it could block it

 

Just FYI, reinstalling Fx rarely fixes anything. It does happen, but in the vast majority of cases (no, I don't have any actual statistics about that, just years of on-line observation,) it is the Fx profile, not the program itself that is the proximate cause of problems.

 

I seem to be getting nowhere with this problem. Maybe I should have explained that the problem seems to have arisen after I was assisting my daughter on another matter using TeamViewer. We live some 200 miles apart. I have tried doing a complete removal and reinstalling of Firefox using TeamViewer. I have tried Refresh and I have also talked her through the same processes by phone.in case TeamViewer was causing the problem. I know this is not vital as Chrome and Edge both work ok, but I would like very much to get her back on track with Firefox.

 

Error loading websites - MozillaZine Knowledge Base

 

Did you follow this for a refresh removing and re install doesnt change the profile refresh does How to Reset Mozilla Firefox

 

Are you using the "Sync" feature in Firefox?

 

Plankton. Neither I, nor my daughter, know what Sync. does so would not knowingly have interfered with that option..However, supposing we had, would that have prevented Firefox connecting to the internet on her Laptop? I cannot help feeling that I am overlooking something quite straightforward. The browser was working fine but now it won't. I feel sure the program is fairly foolproof yet it just refuses to perform as it should even after a removal and a re-install and yet there are no error messages to give me a clue.

 

To start completely fresh do the following. Uninstall Firefox from the control panel "Uninstall a program" feature. Then click start, and type %appdata% and press enter. This will open the hidden folder to delete your profile folder. Click on the Mozilla folder until you see the Firefox folder, and delete it. This will delete all settings. Then reinstall Firefox to recreate everything from scratch including all network settings, and hopefully that will fix your issue.








In regards to Sync this is a setting under the options where you can sign in with a Firefox account, and whenever you install a new fresh version of Firefox (say on a new computer), you can sync all your settings so you don't have to re-download all your extensions, or go into options to re-configure all your settings.