Windows 10: First freezing screen then BSOD while using Chrome on Windows 11

KasperHD · Jun 2, 2024

Hi.I have this problem when using Chrome. I have updated my chipset drivers, but it still crashes. Can you help my analyze why it keeps crashing? It is a Yoga Slim 6 14IAP8 - Type 82WU. I have shared a link to the crash dumps. MinidumpsThank you,Kasper

:)

Aldwin Ale · Jun 2, 2024

Chrome keeps freezing on Windows 10

Hi Pat,

There may be a few reasons why your Google Chrome keeps on freezing. One reason is the browser that you're using. For us to further isolate your concern, we need you to answer the following:

Is this happening on other browsers as well (e.g. Internet Explorer and Mozilla Firefox)?

Does the issue persist only on a specific website or it occurs on all websites?

Let us know if you're still getting the same error after performing our suggested troubleshooting step so we can assist further.

NetSurfer · Jun 2, 2024

BSOD and freezing

Yesterday I started up my laptop from hibernating and it freezes, after restarting several times I get a BSOD which freezed on the BSOD one time.
After restarting again the laptop freezed at the Welcome screen.
I have had the freezing before, it was gone for about 2 months.
I did not install any new hardware.
Now it seems to run fine again.

But what is causing the freezing and the BSOD?
I bought this laptop last January.

W10 Tweaker · Jun 2, 2024

Google Chrome Freezing

I will go ahead and answer the 3 questions.

*You have referenced this 3 minute period, do you have a screensaver or video display timeout configured for 3 minutes? I trust that the monitor going off is expected and the result of configuration settings, correct?
No screensaver just the monitor goes off.

*You had indicated the Chrome fault started about 3 weeks ago, I'm trusting the above answer is suggesting the fault was happening 3 weeks with the Dell drivers and continues after updating the drivers using the update tool this week, correct?
Yes that is correct.

*When approximately did you start using Windows 10 on the Dell?
Windows 10 1903 was preinstalled when I purchased in late 2019 and I updated when a new release came out. I have reinstalled before for unrelated reasons. I would run factory restore and then update to latest.

I have tested with a clean boot and still have the issue. And here is a screenshot of my task manager.

Click to expand...

Thanks for the update and answering the remaining questions. Could you please post a screenshot of your Power Options?

Is the Task Manager startup tab pic you posted, the before or after the Clean Boot?
If that's after, you missed a couple of steps in the tutorial.

As previously mentioned in post #13, please click & drag on the columns such that we can read all of the content.
Also, please click on the status column to sort with enabled at the top. There should be very few, if any, showing as enabled.
This is the whole point of a Clean Boot. Don't worry, we can adjust settings after the test.

I truly would like to see the startup tab with almost everything disabled.

Please review steps 3 & 5 below. If the Task Manager startup tab pic is from before the Clean Boot, please repeat the test and post the after results as listed above. Thanks.