Windows 10: Five and six keys don't work, along with six key on number pad, underscore/hyphen key and tilde

Hi there,Since January of 2019 my five and six keys along with a few other keys on the keyboard have not been working. I originally chalked this up to a hardware malfunction which is why I'm asking about it two years later. Recently however I found a post on this forum from January of 2019 in which a person said that the exact same keys stopped working after a windows update link: https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/five-and-six-keys-not-working-in-windows-10-no-six/e25e8fd3-e90c-429e-9e2b-7697407301f4. I tried all the fixes suggested there to no avail,

:)

 

Hyphen key not working

Hello,

The hyphen key (-) on my keyboard is not registering. However the underscore (_) sign works when holding shift. I have found that the hyphen does not work even on the virtual keyboard.

This happened sporadically today, no windows updates or anything.

Windows version:

Windows 10 Home

Version 1809

OS build 17763.253

 

On my keyboard the underscore/hyphen key does not respond. Solution?

On my keyboard the underscore/hyphen key does not respond. Solutions?

 

tilde key and hash

Hi,

Welcome to Microsoft Community and thank you for posting your query.

Let me help to fix the issue.

Let’s try simple troubleshooting steps and check if this helps. To switch the tilde key to different key, I would suggest you to go to the game settings and check if you can do it. If you are not able to switch the key please contact the game support
team for further assistance.

If you need further assistance with Windows in future, let us know and will be happy to help.